Amigo U.S.Reviews of amigo-us.com

I was very frustrated

The phone never worked overseas and no one ever responded to our customer service complaints. Totally unacceptable.

I rented a phone from Baltimore, which I have done many times before, only to find when we got to Israel the charger part of the phone was broken. I called the American number twice before someone in Israel called us back only to be told he couldn't help us as he was out of phones and it would be about a week before he might have one available. Not acceptable!

I was charged for 8 days of late fees. I returned the phone on time.

I traveled to Israel and rented a sim card from Amigo. Cost was $5/day for the rental. $10 to ship the sim card in a large box, $15 in taxes that was not disclosed beforehand. $4/day in late fees if you don't return the sim card immediately upon your return (my fault for not reading the small print on this). My cost for 22 days: $185 You can BUY a sim card at the Israeli airport- it costs $30 a month and you don't have to return it- you can reactivate it any time you go back to the country. I give it a one star. The salesman wasn't necessarily rude- I just think its ridiculous to use this company- I wish I'd known that beforehand

My phone was not connected on the correct date. I stayed without communication for 4 days, until I received an e-mail stating that I should have returned the phone one day before arriving at my destination. The response was not apologetic, but curt and short to shut off and turn on the unit again. I should not be charged at all, for the inconvenience. I gave the number to a pharmacy for a large order of medicine, and they did not contact me since the phone was not operating. I had to redo the whole search in a different city, since by the time the phone was working, I was somewhere away from the original location.

They failed to turn phone in my first day in Israel causing me additional expenses They failed to acknowledge return of the phone by me for four days

Renting this phone was a complete waste of money. It turned on but we could not make or receive calls. Luckily we had our own phones from the US that we were able to use - otherwise we would have been in trouble. My entire fee should be refunded.