Amigo U.S.Reviews of amigo-us.com

I ordered phone from AmigoUS for my wife for her trip to Israel based on good experience my daughter had for similar circumstances. This time around it was real disaster from the very start. Phone I got was epic old in any dimension and had “bug” in it. So, it took real afford to figure it out and reprogram it. It seemed working but to check it you need to be in place/Israel and over there it (phone) was DEAD on arrival for reason I would never know (battery or charger or … who cares now). I contacted customer service and was surprised how nice and willing to help was person I spoke with but with all his efforts it did not work out. I would never again use this phone rental service and would not recommend it to anyone.

It was extremely difficult to hear on the two phones we got and one charger was not working at all. We have used Amigo phones many times and this is the first time we had such an issue.

I was not happy at all. I couldn't use the phone. I followed the seemingly simple directions, but all I got was a message in Hebrew that, of course, I couldn't understand. I had someone else try, and they had the same thing happen. I didn't have the time to seek out more help, so I paid for something that was useless to me.

I had the phone for Israel for a 2 week stay. The first problem was that although I could place a call, I could not receive calls. Then towards the end of my stay it was not possible to recharge the phone, it just went dead. Amigo is NOT what it used to be!!! Gloria Clay,

The email never updated after the first few days in Israel. The website did not explain services provided by the choices. I was flying blind and ended up with a useless product.

The sim card didn't work and I feel I was mislead by the Amigo reps I talked to previously to ordering one, who told me all I had to do was make sure my phone was unlocked and what size the sim card was, which I did by calling Verizon. I got to Israel and by the time I realized it would never work, I had to drive to a big city, find a hotel as it was getting dark. I got lost. If I had not ordered a sim, I would have paid extra for getting internet in my rental car and THAT would have helped me not get lost. Instead I had no phone with which to call a motel. After trying for several hours to get it running, Amigo offered to send me a phone for more money. By then, I was too angry to want anything to do with your company because my first night in Israel sucked because of having no phone. Sorry, but I would never recommend you. Plus, your people argued and tried to keep my money. I have disputed the charges with the credit card company. I will never use your company or even try a sim card again after that. I will just go with Verizon international charges and get internet in my car. What a nightmare and a headache Amigo caused me. Addendum: I ended up paying for a sim card that never worked. They disputed my claim that I got none of the services I paid lots of $$ for and my credit card company (REI) did not back me. I thus tore up that credit card and never used it again. DO NOT USE AMIGO SERVICES for overseas phone calling.

My rental SIM card didn't work in my phone. When I tried to call, the office was closed - the time difference made reaching the office almost impossible. When I emailed, it took a very long time to receive a response, and the response was not helpful. I have not received any response to my request for a refund, since the card did not work. After the first response, which asked that I let them know whether their suggestions worked, I never heard from them again. I am very dissatisfied.

I was depending on this sim card to access Google maps with my i-Phone. It did not work. Didn't work to make phone calls either. I was able to send texts occasionally but not reliably. Ended up needing to rent a GPS for the car and relying on the good will of locals to make phone calls for me.