Amigo U.S.Reviews of amigo-us.com

I rented a wifi hotspot for my recent trip to Canada. The hotspot arrived with plenty of time to turn it on and make sure it worked (it did). I got to Canada, and it worked (at first) but was extremely slow: it is supposed to get 3G or 4G, but it only ever got 'G' or 'E' (I assume GPRS/EDGE, which are both 2G). I have no idea if that is the only speed it can get (It was a tmobile device, and I heard that they only do 2G abroad) or if it was a device malfunction, because at lunch on the second day it died. Wouldn't turn on or even charge. I called customer support (thank goodness for 800 numbers being free at my hotel!) and they were super unbelievably nice and extremely apologetic. My trip was short so no time to send a replacement, but they refunded the full price. If someone assured me that the slow speed was just my broken device and not typical, I'd definitely try again my next trip.

Amigo were very helpful in identifying what options were best for me, they did a great job in getting the SIM to my hotel in Israel and the service worked really well whilst I was there

Hey Buddy: I just returned from Israel. I had a blast and one of the reasons is because I was able stay in contact with family and friends back home without the worry of having to take out a small loan to pay my phone bill. I rented a phone through a company called Amigo. Best thing I could have done. The phone arrive to my house a few days before I left, already programed for international calls to and from Israel. Nice rates too. While I struggled to figure out how to take advantage of full use of my rental phone, (I never found out how to use email or other features) it was very comforting to know I was a phone call away from home. Be sure to use Amigo phone service if you plan to be overseas.

Good for temporary use. Keep prices competitive

I ordered a usb wifi stick to take to Israel. It was good at first but then it slowed down and by the end of my five it was incredibly, frustratingly slow. The sim card is awesome. I love being able to use my own phone.

We didn't end up using the phone at all. We borrowed a basic "dumb" cell phone for our trip, which was enough. I thought the Amigo phone would be a good second phone. But I'm not good with technology, and had difficulty following the instructions. I could have called the support help line, but in the end it wasn't worth it...Didn't really need all the features. But delivery and return procedure were smooth, and the phone and accessories looked brand new.

I found the process of picking up the phone and learning how to use everything quite easy. Customer service representatives were helpful and provided advice and guidance which I appreciated. Only complaints: Pickup location was not easy to find. Need to include instructions on how to pick up Voicemail -- this was not intuitive and I was unable to pick up my messages because I didn't have any written how-to instructions included in the AMIGO pouch. Recommendation: Should include a universal power adapter with the charging cable.

I was going with a group to Israel for a week long trip and my Amigo experience made me very likely to return to them whenever I go again.