amethysthome.comReviews of amethysthome.com

Response from amethysthome.comSep 11, 2025

Hi Michael — thank you for sharing your feedback. As a U.S.-based boutique, our checkout and shipping FAQ note: “Please contact us for an international shipping quote.” We understand this wasn’t clear enough during your checkout experience. While we offered to cover 50% of the international shipping cost, we ultimately issued a full refund to avoid any frustration. We’ve since updated our international checkout process to make these details more explicit in both the shipping options and policy page. We truly appreciate your feedback for helping us improve, and we’re always here should you wish to shop with us again.

Response from amethysthome.comSep 11, 2025

Hi — thank you for sharing your feedback. We’ve reviewed our records but weren’t able to locate an order under your name. As a U.S.-based boutique, international orders to the UK typically take 4–6 weeks due to shipping and customs clearance, so a month in transit is still within our expected timeframe. We’re very sorry for any confusion, and we’d love to double-check your order if you can share details directly with us at [email protected]. As a family-owned boutique, we take each order personally and want to ensure your experience feels clear and supported from start to finish.

Response from amethysthome.comSep 11, 2025

Hi Vida — thank you for sharing your experience. We’re truly sorry for the frustration your order caused back in 2022. That period was incredibly challenging, with global container shortages and pandemic-related delays that affected many small retailers like us. We understand how disappointing it was to wait longer than expected for a rug you were excited about. At the time, our store credit policy was designed to help us manage supply chain risks as a small, family-owned boutique. We realize this felt unfair in your situation, and we’ve since updated our policies and communication so that shipping timelines and refund options are clearer before checkout and more flexible for our customers. As a family-owned business, we care deeply about every order and regret that your experience left you feeling otherwise. We appreciate your feedback for helping us improve, and we’re committed to doing better for all customers moving forward.