Fonda E.
I signed up for the ultimate crate for…
I signed up for the ultimate crate for $399. My card was charged and what arrived was a tiny box with 3 items. A leather sticker, a battery storage and some shears. Took almost 2 months to get a refund. They never said sorry. They never admitted their mistake and I canceled my subscription. That was December 2021. I received an email tonight that a crate is on its way. I have already emailed them 6 times. Only one response. "I can confirm your subscription was effectively canceled and it will no longer renew. This was the very last crate you were entitled to receive under your previous subscription, so after this you will no longer receive any additional crates from us. If there is anything else I can do to assist you, please let me know." I don't understand how I am entitled to anything after a canceled subscription. Now I have to request a new CC just to be sure I won't be charged by them EVER again!!



