Americars Rental CarsReviews of americarsrc.com

Never Renting from AmeriCARS Again I rented from AmeriCARS in October for a 4-day trip (10/17 – 10/21 – Reservation # AMEORL-16816) because their rates were cheaper by about $100. Unfortunately, during the trip, another car hit us in a parking lot while reversing. After a police report and an investigation by Geico (the other party's insurance), they agreed to cover the damages. When I signed my rental agreement, AmeriCARS blocked a $2500 security deposit, which I understood at the time. Since November, I've been trying to get a detailed repair invoice for the damages, which Geico has requested in order to process the claim and reimburse me for the repairs. As of today, 3/5/25, AmeriCARS has deducted the $2500 from my credit card and has refused to provide a proper invoice for Geico to process. I've emailed, called, and even Geico has tried reaching out to AmeriCARS multiple times without success. This is my last resort, and I hope sharing my experience helps others. I’m not willing to let my hard-earned $2500 go, so AmeriCARS management, please address this issue and resolve it as soon as possible. Thank you, Sanket Thank you, Sanket Reddy

Scammers!!!

Scam artists. Told me I didn’t have enough coverage to rent a 10 yr old Jetta. I do. Told me in addition to the $12 a day for the car, I had to pay $180 for insurance. Then charged me the $48 plus an additional $65 for the cancellation. I’m contacting the Better Business Bureau.

This outfit were located in a run down ghetto in Fort Lauderdale at a site with a stinking drain running alongside the road and a really seedy ghetto overlooking their "office" At 10am they were still not open and we had to wait and were then forced to take extra insurance which we did not need or want. The head office later admitted the insurance was not compulsory but would not refund us as they said they believed the agent who told them we bought it voluntarily. We were threatened to be left stranded and were forced to buy the insurance and the agent refused to give us written confirmation that he said it was compulsory. Just avoid this grubby outfit like the plague and don't spoil your holiday. We tried to get them to confirm in writing that their insurance was compulsory but they would not do that.

Dear Sirs, Yesterday 10.01.2025 at 10:00 I arrived at the PickUp area of Miami airport to be taken to pick up the car in your depot as per your confirmation note no. CJT 0159619439. At 10:30 am, since your van had not yet arrived, I took a taxi to reach your offices at 2301 NW 33rd Ave Americars where, unfortunately, the employee who was at the counter did not want to give me the car for the following reasons: 1) She could not accept my insurance policy, but forced me to take out a new insurance policy with a higher cost, even though initially, after speaking with her manager, she had submitted a statement to me in which I assumed all risks arising from the rental. 2) She could not accept my personal Sun Pass regularly active and functioning, so she forced me to take out another contract with the Sun Pass of Your company with a highe cost to pay. Despite having shown your confirmation note in which there is not written or reported any of the two conditions requested orally and not in writing, despite the reasons I presented, the Manager to whom the employee was speaking by telephone refused to hand over the car to me. For the above, subject to further action also in the media, to protect my interests, I ask that the entire sum of € 327.00 be immediately returned, of which € 27 have already been charged to my American Express Platinum credit card. Hoping for a quick note from you apologizing for the incident that made me waste a lot of time and the rapid reimbursement of what is already charged to my credit card, with a warning not to charge other sums, I send you kind regards. Marcello Vincenzi. P.S. I have a video of the above to demostate what appened.

On picking up the car, the agent stated the discovercars insurance we had purchased did not cover 3rd party personal injury and it was illegal to drive without it. He showed us a piece of paper that would be required to be shown to police if pulled over. This was specific to Florida and as discovercars was not based in the US it wasn’t aware of these specific rules. Despite my objections and a fairly lengthy uncomfortable interaction, we were pressured into accepting the additional fee. I also mentioned numerous times that it stated ‘supplementary’ and on our insurance it said ‘no other insurance is required’ however he told us it was mandatory so what more could we do? We verified multiple times if we HAD TO have it. We were told we needed to sign for this additional insurance in order to get the keys. Turns out we already had this insurance and we were lied to. The company is now refusing to refund us and has stopped communicating with us.

Horrible Experience – Stay Far, Far Away! This was, without a doubt, the worst experience I have ever had with a rental car company. To say it was a nightmare is an understatement. The staff was extremely unprofessional, and their lack of basic courtesy was shocking. The cherry on top? They refused to return our security deposit without providing any valid reason. We followed all their rules, returned the car in perfect condition, and still got nothing but excuses and dismissive attitudes. It was clear they have no interest in treating their customers fairly or honestly. Their customer service is atrocious, and it felt like they were actively trying to take advantage of us. Save yourself the stress and frustration—stay far away from this company! There are plenty of other reputable rental services out there; this is definitely not one of them.

Avoid this company. We hired a car and returned it 31 October. They put a $2500 hold on my credit card which should have lifted after all tolls were paid. Instead the deposit has been charged to my Credit card. Despite numerous calls and messages to the office. They keep claiming they will be refunding the money. This never happens!!! Told to email another department who never reply, they have stolen $2500 from me and now I am paying interest, due to their dishonesty. Please be very careful who you trust. Booked through Discovery cars who aren't interested either. My advise is steer clear from both companies