Jay S.
TO MANY CHIEFS...
I am a first-time purchaser with this site. So far, the response has been less than expected. I selected the product needed on Feb 2, 2022 and paid thru PayPal the same day. I got the confirmation of payment received thru PayPal but yet have to receive any type of communication from Americaroids.com regarding a tracking number or expected shipping date. One week later, Feb 8, 2022 I visited the website and tried to leave a message regarding my purchase. The online return message said that my order could not be found. No customer service phone number was listed on the website either. I NEED HELP UPDATE - I received a quick reply from Americaroids.com asking me to reply with an order #. Thats the issue! I never received an order # nor tracking # when this order was placed. They also seem very reluctant to pass along a customer service number. Seems odd. jbs 2/11/22 UPDATE 2/14/22 This is obviously a case of different departments not communication to each other. What I have done on my end to find a solution to this predicament. The initial posting on this site as well as requesting a ticket request for a search for my purchase. I opened a search ticket providing a screen shot of my purchase (this is where the bumble starts as on the screen shot an order number cannot be found) as well as proof of my PayPal payment. This ticket search did get back to me eventually with a tracking number. Having this made gives me the thoughts that my order has been found and is on its way (I hope) The second phase of this investigation as someone watching this site and responding to my thread(s) on this matter. Whoever this person is keeps requesting my order number (which I still don't have, but I do have a tracking number). I also have requested an email or actual phone number to talk one on one rather than go "third person" via this review site. PLEASE PROVIDE ANOTHER ALTERNATIVE. Update: 2/15/22 could you PLEASE provide me an email address in which to correspond with.
Response from Americaroids.comFeb 11, 2022
Hi Jay, please give us your order ID so we can check your item. Thank you! Update February14, 2022 Hi Jay Stanforth, it is not possible for an order to be successfully placed without the system creating an order I.D number, as this is shown and logged before reaching the payment page. Your tracking number will then follow after a successful payment has been made and your order has been processed and shipped. If you think that you have lost or not seen your order number, please send proof of payment along with the details you used to place your order, to our customer support team via a support ticket and they will be more than happy to verify this for you. Thank you. Update February 15,2022 Hello Jay, we have checked with our customer service team and your name does not exist on any placed orders, nor would our service team provide a tracking number without a corresponding order number. Please send us the email that you used to place your order and we will be able to make sure that an order has not been placed using a different name. As without an order number, your name (first and/or last) on our ordering system, we have no active orders from you and also no recollection of these conversations that you have stated you have had with our team. Thank you.




