Jeremy W.
Upset and disappointed
They told me I'd get my tax return with their services for 500. Then 4 weeks later they told me that the 500 was only for them to see what was prolonging my taxes. What they told me on day 1 wasn't the sane thing I was told 4 weeks later. I'm upset and disappointed because I haven't received my return that I filed in February and now I'm out if 500
Response from American Tax ServiceJul 10, 2024
Thank you for bringing this issue to our attention. We sincerely apologize for the misunderstanding and the frustration it has caused you. At ATS, our goal is to provide clear and accurate information about our services from the very beginning. It is evident that there was a miscommunication regarding the scope of our initial fee and the subsequent steps required to address your tax return delay. I understand your disappointment and frustration, especially given the time and money involved. Please reach out to us directly at (800) 518-7691 so we can review your case in detail and work towards a satisfactory resolution. We are committed to ensuring that our clients receive the assistance they need and we want to make this right for you. Thank you for giving us the opportunity to address this matter. We value your feedback and look forward to resolving your concerns.