Shaday
Formal Complaint Regarding Mishandling of IRS Audit Resolution by American Tax Services (ATS)
I am writing to formally express my dissatisfaction with the handling of my IRS audit resolution by American Tax Services (ATS). Following audit findings from the IRS for tax year 2022, I engaged ATS in September 2024 and paid $2,000 in two installments (September 6 and September 24) to assist in resolving the matter. Unfortunately, the service I have received since then has been severely lacking in both communication and progress. My initial case manager, Angie Medrano-Huerta, failed to provide any substantial updates beyond confirming that a Power of Attorney (POA) form had been faxed to the IRS. Despite repeated follow-ups, no documentation or evidence of progress was shared with me. On March 24, 2025, I received two IRS notices—Notice CP79 (disallowing tax credits) and Notice CP22A (indicating a balance due of $19,887.01 by April 14, 2025). I immediately contacted Angie via email, but received no response. Upon calling ATS, I was informed—without prior notification—that my case had been reassigned to Bruno Romero. After further prompting, Mr. Romero contacted me, stating that my case is under review by a POA who is expected to work with an IRS agent. However, I have yet to receive a timeline, an action plan, or any formal proof that representation has been established. I am also concerned that interest and penalties continue to accrue, suggesting that ATS has not actively engaged with the IRS as promised. To date, I have received no meaningful communication, no documentation of progress, and no evidence of active representation. I remain at risk of further financial consequences due to this inaction. Based on my experience, I cannot recommend ATS to anyone seeking reliable tax resolution services. The lack of transparency, responsiveness, and results is unacceptable.
Response from American Tax ServiceJun 18, 2025
We have reached out to this client multiple times, as the IRS has requested multiple documents from the taxpayer. The IRS disallowed a bunch of deductions for their tax return, and now they require supporting docs. We will continue to call this client. But they never answer their phone or call us back, or provide supporting documentation that the IRS requires. The client should call back their case manager. And then we could resolve this.