American SurplusReviews of americansurplus.com

Josh was a nice guy but nothing worked out the way I wanted. I clear as day said I need 12’ cantilever racks and he said he was going to quote me at 16’ because they were better quality and cut them down if I needed them to be. I figured that when I said I needed 12’ that it was clear that was what I wanted but instead, I received the 16’ and he told me I should have clarified. Next was shipping. No one said I would supply my own shipping while getting a quote though I know it said in small print on the quote that I would. If that’s the case, why not remove “shipping: $0.00” from the quote? It wasn’t until after we paid in full that they asked how I wanted it shipped. That should be more clear if I’m ordering equipment for thousands of dollars. The $1800 in shipping put me way over budget. After complaining they took 10% off and got shipping for $1400 which still had me over budget. It was an expensive mistake to order from here. I should have never ordered there in the first place and now I know to never order again. Edit: they say I didn’t have to go through with the order which is funny because I said in an email to them “We’re going to need to cancel the order and get refunded” to which josh tried to get shipping lowered which was still outside our budget. After that i asked if there was a restocking fee... NO ANSWER. We were on a time crunch and they wouldnt be straight with the information. So I went out of MY way to change our budget with all of my supervisors. Why wouldn’t they help me cancel the order when I asked? It was clear as crystal that it wasn’t in my best interests as the customer to have racks shipped from Rhode Island and I wanted to cancel. All respect to josh who obviously works very hard but saving me $600 on shipping is nothing compared the thousands I would have saved if I had ordered in my own state. With the 16’ trees, feel free to check my initial quote request, I needed 12’ trees. In an email JOSH changed the order to 16’ and said he could cut them then didn’t because he said on the phone, nothing more was talked about it after that initial email. I never at any point asked for 16’ trees and I was led to believe they would be cut to 12’ and no cutting fee was ever mentioned. You didn’t communicate well. Edit 2: you didn’t meet my budget, money was taken from other parts of the project because you didn’t meet my budget. Obviously I agreed to it, partly because you wouldn't refund me and partly because I had a deadline, which is why this review is titled “expensive mistake.” I should have known having never bought from you before but you should’ve been more clear considering not all customers know how your business is different from others in this way.

If I could give them zero stars, I would. I bought used totes from them which showed up in terrible shape. There were maybe 5 out of 200 that were usable and those were disgusting and filthy. The majority of totes had broken lids or one lid....so who would need those? I asked for a picture prior to signing the quote and that email got ignored. When I asked for a refund, I just got a snapshot of my signed quote and a sarcastic remark saying I bought them as is.

Terrible service, when I finally received the order it was wrong and I have still been unable to get that issue resolved. Definitely will never use American Surplus again.

Bad Seller ordered a couple of Ball Transfer Tables and were delivered incomplete and missing the top. Company sells one thing and delivers another will not deal with them ever!!!! BUYER BEWARE!!!!

Sales people push the sale with little knowledge or support after the purchase. After we paid we were continually pushed off on delivery dates. Conveyor was old technology with old leaking drives, belting was unacceptable mismatched end of life belt. Wish I would have purchased a new conveyor, would have cost the same amount after all upgrades and repairs

Still waiting for our pallet wrapper .... unacceptable. Your records are wrong. You cashed my check 4/24/18 so the fact that you happily cashed the check but didn't put it in your system to ship until 5/25/18 is on you and not me.