American Long Distance Moving & StorageReviews of americanlongdistancemoving.com

SCAM!!SCAM!!!!SCAM!!Stay away!PLEASE save your hard earned money and DO NOT BELIEVE ANY OF THE GOOD REVIEWS BECAUSE THEY ARE FAKE. This company is a SCAM. Read the bad reviews. They are TRUE. The salesmen are smooth and will lie to you, leave things off your inventory or mislabel to give you a low quote and give you a ton of paperwork and wait on the phone until you pay making it impossible for you to read it all. They make you pay a deposit that is NONREFUNDABLE. They make you pay with bank account and not a credit card so that you can't get your money back. The salesmen lie to you saying that if you cancel you will get your money back because "They are not in the business of keeping your money". Do not believe anything not in writing. The salesmen says he will be around through the whole experience but disappears after you pay them and doesn't respond to text anymore. They would not let me cancel or give a refund even a month in advance. They did not show up in the 2 day time frame they were supposed to and I had to get a uhaul and move myself because our house was closing the following day. All the 26 ft uhauls were sold out in my area and I had to end up leaving precious belongings because of this scam company.Selling a house and moving out of state is hard enough without being scammed out of nearly $1,000 as well. I will NEVER EVER trust a moving company again. So many had it much worse than me and have lost 10s of thousands of dollars and waited months to get back their belongings. Then what they finally got back was mostly broken and destroyed. These people are criminals and need to be stopped.

Do not use them. Very unprofessional, not only did they not show up, but also did not call to say they weren't coming. If someone writes a bad review they just say its fake. BIG SCAM, avoid at all cost. They will keep your deposit after not doing what they said. In the process of putting a class action law suit in place. Feel free to contact me on here if you have had a similar experience.

This company took my money, never sent movers and then bragged about how they stole my deposit. It’s a SCAMMMMMMM When it shows you google the building it shows you a dirty USPS store. The “brokers” are at home and you can hear children. They changed their name from “Independence Van Lines” Over 130 complaints on BBB.com It’s cheaper to use Shipping Pods. U-Haul pods quoted me cheaper to ship two bedrooms across the country. They load/unload, and pickup a drop off from and to your desired location. Unless you want to give money to evil salespeople who gain joy out of taking from working class people, please steer clear. Don’t listen to the sales people about the fake reviews either, remember they have done this to hundreds before you and will do it again. The moving industry isn’t even that competitive. And why aren’t they showing up to moves? Please warn others.

Horrible… avoid like the bubonic plague! Terrible customer service. Belongings broken or lost… SERIOUSLY…. How does this even happen. Price doubled and then some… 3 weeks later, when the truck FINALLY ARRIVES … my daughters clothes… GONE…furniture broken…. once again… how does this even happen !!! Find another company… whatever you do, don’t use this company

I am a real customer. My wife and I signed up with this company to do our move from NH to TX recently. There was a lot of pressure up front to sign the contract and to put a deposit down. The person that signed us up was Jordan M. The total contract amount we signed for was $11,450. The first deposit that we had to do right away to secure the contract was $2773.78. Then we were contacted by the quality check team to go over all of our belongings that were going to be moved. Michael from the quality team was very good to talk with. My wife was very meticulous with our belongings and made sure that everything was on the packing list. We then had to make another deposit of $1205 to schedule a moving truck to come to our house. Our moving truck was scheduled for 6/25/21 between 9 a.m. and 12 p.m.. The driver was supposed to call us on 6/24/21 but they never called. So we called the driver on 6/25/21 in the morning time to confirm their arrival. The driver told us that they were on the way to our house from New Jersey and that they would arrive by 130 p.m. which was already 1.5 hours behind schedule. At 130 p.m. they were not at our house, we called the driver again and they said that they were 30 minutes away. Nobody showed up 30 minutes later. At 230 p.m. we called the driver again and our call was not answered. We called every 15 minutes and nobody answered. Finally they arrived at 530 p.m. 9 hours late. They started to move our belongings into our driveway. Then after looking at our belongings they showed us a contract where it stated that it would cost $30,000 dollars to move our belongings. At this point it was after customer service hours and we had to be out of our house that night which the movers knew. They tried to do a bait and switch on us. This is fraud. The movers tried to tell us that our belongings were much more than originally quoted. Not true, we had everything on our packing slip. The movers also tried to tell us that our space would take up 3000 cubic feet, which also wasn't true. We had 2000 cubic feet.. At this point we did not want to pay $30,000, which the movers tried to make us pay with a credit card right away, even though we were told we would pay by check. The original contract was for $11,450, we had given a $4000 deposit already, then the movers wanted another $30,000 making the total $34,000. Absolute bait and switch, fraudulent scheme this company did on us. We did not want to pay that much money, so the movers threw our stuff back in my garage and took off. We then had to find a storage facility nearby, move all of our belongings on our own because we had to be out of the house that day. We ended up finding a better moving company that was much nicer, did not need a deposit up front, and much cheaper. Do not do business with this company. They refuse to give back our deposit of $4,000 because I refused service with their movers. What I really refused was getting ripped off from a bait and switch fraudulent scheme. This company did not provide services rendered, they are set up to steal from you.

This has been the worst experience that I have ever had with movers. I called to set up my move a move nearly a month in advance. First person that I spoke to Robert R. told me that my exact date June 29th would be okay for pickup. They gave me a window to July 4th. I have yet to get any information about my move. I literally had to call everyday and still never have received information. They are rude on top of that. Everyone claims to be a supervisor, yet none of them can tell you anything. It is now past the time I’m which they claimed that my items would be picked up for my move and their response is to wait everyday until the movers decide to show up. I truly believe that they are a scam that only wants deposits that they refuse to give back. They don’t care about your move every happening. DO NOT choose this “company” and don’t believe their responses to negative reviews and being fake. If they truly cared they would reach out, but instead they want to scam people into thinking that all negative reviews are fake. This one definitely isn’t, I have the first and last names of all those that I have spoken with as well as all paperwork. I keep a record of everything. Angela also likes to hang up on people. They are an absolute scam!!!!

My movers were to arrive on June 26 or the following work day, June 28. No show No call. Apparently not sufficient room an the truck. Pickup reassigned to June 30 July 1. Each day I would call and told the truck would be there on time. Then on the afternoon of Jul. 2nd I was advised that pick up would be "today" if not, call tomorrow that customer service would be open on Sat. of the holiday weekend. When my movers did not arrive, I recalled and greeted by an answering service that advised my inquiry would be forwarded to the company on July6th. I am waiting in my house which closed escrow yesterday hoping that I get moved before the new owners charge me rent

Matt, an American representative quoted me $2,114 to move a small one-bedroom apartment and a Kayak. That price did not cover all of the items that I discussed with him in my initial conversation. The price he quoted wouldn't even cover a studio apartment according to the actual movers that arrived on July 1, 2021. The price I ended up paying without the movers taking my bed, bedframe, the Kayak, and other items ended up being $3,591. If everything was actually moved the total price would have been $4,663. How was Matt so off? I will tell you why he was off, he was trying to make a sale. I literally went in each room while on the phone with him and told him the box sizes and numbers. Total scam! Matt and I discussed his pricing based on weight. Guess What? Movers DO NOT work off weight. Matt's quote was equivalent to 300 cubic ft. which doesn't even cover a studio apartment. Additionally, as I stated above, I wanted to move a Kayak, which I discussed with Matt. Guess What? There is an extra $200 fee to move that type of item. To add to the inaccurate cost estimate, there is also some sort of truck sizing fee or whatever they call it, which is an additional $500 just for the type of truck that they arrived in, an additional admin fee of $650, and additional fuel surcharges. This is absolute BAD BUSINESS. American totally scammed me.