American Long Distance Moving & StorageReviews of americanlongdistancemoving.com

We originally signed a “Binding Estimate” with Paris from American Long Distance Moving and Storage (Job No A4355128) on 4/18/21 for our move from Houston to Jacksonville on 7/03/21, with the promise of delivery on 7/05/21. We had not realized American Long Distance Moving and Storage was a broker and had contracted Tx Moving and Storage for our move. Tx Moving and Storage arrived 7/03/21 on time to load our belongings in an unmarked van and told us everything (including our SleepNumber bed) needed to be packed in cardboard boxes. Our clothes were wrapped in garbage bags so I ran to Lowes and spent $167.67 on large boxes. After repacking our belongings, TX Moving and Storage informed us we were over our cubic feet allotment and the price would increase from $2,199 to $4,137.55, nearly double the quoted rate. Additionally, we were then informed our belongings would not be arriving in 3 days on 7/05/21 (as stated in our American Long Distance Moving and Storage contract). Instead they could take up to 3 weeks (21 days) to arrive. I attempted to reach American Long Distance Moving and Storage but they were closed due to it being the Fourth of July weekend. This put us in a difficult situation as we needed to move that day and could not find another company to work with on short notice on a holiday weekend. We were also told we would lose our $1407.72 deposit if we went with another company. Against our better judgement we signed the Tx Moving and Storage paperwork and again repacked our belongings to try to find items we would need during the next three weeks. Having not heard from TX Moving and Storage after 21 days, we were told we were misinformed and they meant 21 BUSINESS days (not stated in contract). After 21 business days passed, they said they had 30 business days. It has now (8/15/21) been more than six weeks (43 days) without our belongings. We have been forced to sleep on an air mattress and have had to repurchase countless essential items to get by. Attempts to contact with Tx Moving and Storage over the last 12 days have been unsuccessful; they have not answered the phone - having called nearly every half hour - nor responded to emails sent to 4 different email addresses. American Long Distance Moving and Storage states they are also unable to reach TX Moving and Storage and would only “escalate” the situation after 30 business days. I would like other customers to be aware that you will never talk to Paris after you sign the contract, no matter how many times you call, text or email him begging for help. We received a text message at 12:11am 8/16/21 from the main Tx Moving and Storage number telling us to call another number for Miguel. We called Miguel and he stated our belongings would be loaded that evening. I received text messages of pictures of our items to see whether they belonged with our load or not. The following day we received a call from the driver letting us know he would arrive that evening 8/17/21. I inquired about payment and he stated they only accepted cash. I was confused because everywhere on the contract listed cash or Post Office Money Order were accepted. I was very skeptical of giving this company cash with all of the problems we have had up until this point. It was then we learned that Tx Moving and Storage was not delivering our belongings, they had hired Miki Movers out of Miami to deliver. Simone from Miki Movers was very kind, knowledgeable, and worked fast. There was only one person delivering so my husband had to help carry our heavy furniture. The boxes were very damaged but luckily nothing was harmed and we received most of our belongings, a miracle after 45 days. We hope no one else gets stuck working with this company like we had to. Please use this review as a warning. If the prices seem cheap up front for a reason, you will pay for it later with the doubled rate upon pick up, and the cost of repurchasing your belongings when your stuff does not come for a month and a half. Please use an actual company instead of a broker where you can read the reviews of the company that handles your belongings. I have noticed that bad reviews disappear so I would like to reiterate that my job number was A4355128 going from Houston on 7/03/21 and delivered to Jacksonville on 8/17/21.

My daughter in Illinois wanted to move home to Texas after her boyfriend died in April, so I volunteered to help her. Boy, did I make a huge mistake! I contacted American Long Distance Moving and Storage at the end of May to obtain a quote. She was only moving a few items that she couldn't part with, like pieces of furniture that her boyfriend had made, which had a great deal of sentimental value. I was given a quote of $1658.85, with an initial deposit of $588.84 to secure the moving date of July 29, as she had to be out of her apartment by July 31. The next payment would be when the items were picked up by the actual movers, and the last payment would be due at time of delivery. That seemed fair. This company would only accept an electronic funds withdrawal from my checking account, which seemed very odd, but I went along with it. I was told when the movers showed up, they would only accept a money order, which was an inconvenience for me. I should have trusted my instinct. Why don't they accept credit cards? Then I had to sign the "binding moving estimate" electronically from my phone. Why was it called an estimate, rather than a contract, and why was it "binding"? Red flags, which I ignored. Then I flew to Illinois on July 17 to help my daughter pack, donate, and dispose of things. We actually had fewer things than what were listed on the estimate, so I emailed the company an updated list, but they never responded. And they wouldn't tell me the name of the moving company they had enlisted. On Sunday, July 25, they called to say they couldn't find anyone "who wanted to work" unless I paid an additional $500! This call supposedly came from American Long Distance, but when I called them back at the number they called me on, they answered the phone "Independence Van Lines". I talked to the same lady at both companies! Again strange, but I didn't want to believe they were scamming me. She got her manager to agree to $400. I had actually talked to her a few weeks earlier when I called American to ask them not to use Independence Van Lines, as they had been harassing me with voicemails (even though I had blocked their number) to recruit them as my mover. When they sent me an email, I called them to ask them to STOP. The man was very rude, and then told me to reply back that "I found another mover", so I did so. Now I believe they are part of the same scam operation. They had me over a barrel, either pay an additional $400, or lose the $600 I had already paid, so I angrily consented, after telling her that I was going to report this to the Better Business Bureau. She seemed unconcerned, and didn't even apologize. We called American on the 28th, since we hadn't heard anything from ANYONE about the move the following day. They were supposed to call 24 hours in advance, with a two hour window of delivery. We were told they would call Dispatch and get back with us, but they never did. We kept calling, and they told us the movers had until July 31 to show up. The move was requested for the 29th, as she had to be out by the 31, and we needed time to clean the place. They told us the movers would be there on the 30th, or at 7:00 AM on the 31, at the latest. Then something told me to click on my "revised" estimate again, and it had disappeared, replaced by small letters that just read "Thank you for your move of July 29"! Obviously, I didn't move on the 29th, so when I mentioned this to the agent, she just claimed it was a "system error" and not to worry about it. Well, THEY NEVER SHOWED UP at all, and I now believe they had never even secured a mover for us! When we tried calling them as soon as they opened on the 31, they wouldn't take our calls, as they could tell who we were by our phone numbers, so the call went immediately to music, saying all agents were busy. My grandson kept telling me I had been scammed, and I finally had to agree. He rented a truck, and moved her things to his house, as the apartment had already been rented, so we had to vacate immediately. While her son was driving the truck to his house for storage, we had to get a ride to the airport, with only about 45 minutes to spare! Now she is in Texas, with only the clothes in her duffle bag, to begin her new life. And now I will have to arrange for yet another move! My bank refunded my deposit, God bless them, and I have filed a complaint with the Federal Trade Commission and Better Business Bureau. This company needs to be PROSECUTED and SHUT DOWN!

Yep. Me, too. I fell for it. I was all set to move using U-Box storage containers when a moving quote came across my phone from American Long Distance Moving & Storage. Interest piqued, I called them back and after some reticence on my part, I was finally given a “military discount,” which was equal to the amount I intended to pay for the U-Box storage containers. Great!—“just stay on the line,” said Amy (customer service) “so we can get your checking account and routing numbers for a 50% deposit. And, btw, here’s my direct number. Text me anytime, and if I can’t respond, I’ll have someone else get back to you.” Ha! Texted her, never heard back. Finally, six days before my move, I heard from Michael (quality assurance) who, after plugging my moving list into a computer, up’s the price of the move by $3800 based on the inaccurate list put together by Amy—bringing my total to way over what I would’ve paid for the U-Box storage containers. (Incidentally, this company appears to charge by item rather than weight.) Fine, I’d like to cancel. “Okay,” says Michael, “you’ll forfeit your entire deposit. What?! Okay, how much of my furniture will you ship for the $2000 you’ve already taken from me? “Oh, no, ma’am. It doesn’t work like that. It’s all or nothing,” he says. Fine, I’ll try to whittle down my furniture. But, I never heard from Micheal again. So, two days before my move, I finally realized this company really couldn’t be trusted. I made the difficult decision to chalk this whole thing up as an expensive mistake. I called the the customer service line to talk them to cancel the truck, after which I was kept on the line again with all sorts of attempts to retain my business, none-of-which included refunding my money. So, there it is. If you want to move forward with this company, I highly suggest you refuse direct payment from your checking or savings account. Because, if something goes wrong, you’ll never get your money back.

This company and the brokers they use are fraudulent scam artists. Read the bad reviews, it’s all exactly what we are dealing with. After further research we found they have complaints with the BBB and claims with the federal government, it’s a matter of time before they are completely shut down. Check the FMCSA, it’s all a giant mess. Not sure we will ever see our stuff again and we’re already out nearly 3k, complete scam of a business.

STAY AWAY !!!!!!!!!!, moving is hard enough on its own but dealing with this company sucks!! Another reviewer said the rep low balls your inventory and keeps you on the phone to commit to all the paper work and then says they will be your contact through the whole process(ordeal) and the go rouge on you, I committed to this company because I was told availability was right, my house failed inspection and so we pulled our house of the market and we are staying till we figure out what we will do and they will not refund me anything, took my money !!!! do yourself a favor and don’t believe the good reviews they are CROOKS. !!!!

Never to use this company "bait and switch" by the time the real third party mover show up on the last possible day and time for us to move the price of the original quote double, we were stock we move forward with it, then at the end quadruple the price when the truck was full. Stay away from them....

They definitely seem and sound like professionals. Took my money for their Broker deposit and said that they had mover truck available and ready. Instead no one showed up. When I asked for a refund they explain their cancellation policy forfeits refunds but they’re going to get a truck to me today. Here we are 10p at night and no one showed. They’re a scam. Now I’m out $1100 deposit.

Not recommended. They were happy to take our money (a month ahead of scheduled move) then did not show up or call. We’re still trying to get a refund. It’s a scam snd we fell for it. Save your money and aggravation.