American GirlReviews of americangirl.com

Website sucks, don't use create a doll, the website makes it difficult to customize without screwing something up.

I waited over 3 hours and to top it off, they forgot they were interviewing me. I understand it was a hiring event and there were multiple people there, but they had checked 2-3 times on the people that were left which was around 5 of us. So unprofessional.

So my brother and my sister-in-law and their family went to New York City. They asked me what they can bring back for me and I said coconut. Had no clue what I was talking about until I showed a picture for them. My brother videotaped them putting the dog coconut in American girl it all bag I went to the American girl doll store when I was very young. I love this dog. This dog is like my best friend. I’m making an encyclopedia notebook about her the company was very sweet about answering my questions. I hope to go with myself to the American go to Store. I will always love this company. My dog is very special to me and I have already got a storage box ready with all her stuff in it I have the realtor collar from the old coconut and I have her newspaper toys and I have coconut old bed doghouse the one that turns into a carrying case I love this dog thank you for coming out with a new coconut. I really appreciate it. I will always love your company.

Super fast shipping, amazing customer service, and high quality products. American Girl is the best !!!

This review is for American Girl’s amazing customer service. My daughter wanted 5 things from AG this Christmas- all 5 were at the top of her list. I ordered online Dec 10 and just realized on 12/20 that I hadn’t received the package. AG had sent the package to FedEx, and FedEx had lost it. I called FedEx, who offered no help whatsoever, so I called AG. Donna (the AG customer service rep) was sympathetic, friendly, placed my re-order AND arranged for overnight shipping at no cost to me. The package arrived on 12/22 - and I am so happy not to disappoint my 8-yr-old daughter this Christmas. Thanks AG! You solved a problem that you were not responsible for. Amazing! You’re a bright light when so many big companies have forgotten the value of treating customers well.