American Floor Mats, LLCReviews of americanfloormats.com

AVOID! Like all the other reviews say, Customer Service is awful. Had mat issues and had to escalate externally in order to get a response.

Terrible customer service. Ordered 2 mats, one was navy blue other was black. Wanted both navy blue. Contacted through email took a week to get a response from Lenny Sosner. Told me to send him pictures which I did right away and he stated he could process it immediately. 2 days later still no response. Look elsewhere.

The floor mats I got only 1 of 5 was very good. One had some defects, but not terrible. Three had major manufacturing defects. Extra material, melted, and such. I was told I could easily repair them myself! How? Why?

I wish I had read more of their online reviews before purchasing from them. I wholeheartedly agree with the reviews that accuse them of being incompetent or intentionally deceitful. As a heads up, they do not seem to allow customers to return their items without having to pay for return shipping and a restocking fee. Instead, they might offer you a partial discount and then never follow up with you on that, which is exactly what happened to me. I also ordered fast shipping on an item that was not fulfilled according to the timing advertised and they took zero accountability for the delay. What frustrates me the most is the American branding they use, presumably to build trust and goodwill among American people, only to underperform, let American people down, and tarnish what it means to be an American business. These people have a D- BBB rating and their BBB Accreditation has been revoked. After doing business with them, I can see why.

Ordered an 18 foot long hallway mat as per their quotation. Received a mat 17 feet 2 Inches long. Their reply was that mats are not produced to exact dimensions and that this is stated in their terms and conditions. This is nonsense. Why bother to quote a size if you can not conform? I would give them zero stars if possible. I am disputing this through Visa.

I ordered three mats in early August, two gray, one navy. The two gray arrived very quickly. The navy did not. I emailed and called to ask about the missing mat, they said they'd get right on it. A few days later I received ANOTHER gray mat. I called again and asked for the navy mat, and they sent me TWO MORE GRAY MATS!! In all of my communications I was polite and respectful, though I nicely suggested that they needed to work on their QC and/or customer service. I was finally referred to a man named Ed Huylebroeck , who was rude and unapologetic. He threatened to cancel my order for the navy mat (for which I had long since paid them) if I did not IMMEDIATELY mail back the three incorrect gray mats! He REFUSED to correctly fulfill my order until I RETURNED and corrected his mistakes. Not once during this whole ridiculous process did he ever say anything like “I am SO SORRY for the inconvenience, I apologize for our errors, this is NOT how we typically serve our customers, PLEASE accept my apology and let me offer you ___ as a compensation for the trouble.” Extremely rude, worst customer service I've ever dealt with. He should be fired. Bottom line - take your business elsewhere.

The floor mat quality is good, but the installation directions and customer service were virtually useless. Pieces to not interlock except in a specific placement, but markings on tiles were not sufficient to assemble without gaps (8' x 8' mat of 2' x 2' tiles). Called for support and customer service reps could not provide any information and production staff and supervisors were all at "meetings."

I ordered a runner for my kitchen when it arrived. It was 3 inches shorter than the order. I called it to discuss with them. They stated that manufacturing variances change. It should’ve read the fine print. I called to discuss my concern all I received was a negative reply with no solution. Do not do business with these people.