American Floor Mats, LLCReviews of americanfloormats.com

I ordered "custom cut" mats for a specific space in my gym, expecting a precise fit based on the measurements I provided. Unfortunately, the mats did not fit correctly, and the edges were not even cut straight. When I contacted customer service to return just one roll and get the correct size, I was told that because they were "custom cut," they could not be returned or replaced. I found this frustrating—especially since the product wasn’t actually cut to the specs I submitted. When I asked why the edges weren’t straight if they were custom, the agent seemed indifferent and dismissive. He even muttered “Oh boy” under his breath, which felt unprofessional and disrespectful. Eventually, I was told the mats are often cut larger than requested and not cut straight due to "human error." That explanation completely defeats the purpose of a "custom cut" order. For a purchase over $300, I expected better accuracy, quality, and customer support. Unfortunately, I experienced poor service, poor product quality, and no accountability. I would not recommend this supplier for gym flooring or custom mat needs

Serious disappointment. I paid 3x the average price for a "premium" floor mat, expecting to get a chair mat that wouldn't dent, curl or crack. Item did not get handed off to UPS the day they sent me the shipment confirmation, so the package didn't track correctly. When it did arrive I immediately opened and installed the mat. As soon as I put my office chair on the mat it began to dent from the weight of the empty chair. I contacted support about the issue. Three days later they got around to replying, providing the address to return along with the surprise that they were going to deduct 25% from my refund for restocking (a standard size, stock mat), and I had to pay return shipping as well. So while I paid $155 for the mat I will only receive about $40-$45 in a refund, if they actually refund the purchase. None of this information was on their website. I hold some responsibility for not thoroughly checking this company out. Had I done that I would have seen that their BBB membership has been revoked (51 complaints in the last 3 years), and at best they have a two star rating on any given site. Run from this company! Even their premium products are junk and their customer service is pitiful!

Should have read reviews. Absurd delivery delays. Customer service rude and apathetic. The order looks to be a couple weeks “in production”. Already have a replacement from another source while the AFM is somewhere maybe ship next week!!! Should add it is obvious they have no concern for repeat business. I also wonder if they even produce anything. Makes me wonder if they are not sourcing then packaging from themselves. Would explain how long it takes for the simplest of orders.

They lie about fulfillment. Took a month to get mats. Buy somewhere else. Really.

Website states "Premium Carpet Logo Mats are the highest quality carpet-surface custom logo mats in the industry. Manufactured with DuPont's solution-dyed nylon, these logo mats will resist significant fading/color loss to guarantee years of beauty. Premium carpet logo mats are designed for high traffic areas and locations that expose these custom mats to the sun, wind and rain. The logo will not get rubbed off or fade away, even in the most demanding environments". Translation based on my experience: Premium means the high price paid for a thinly carpeted mat whose logo color assuredly fades in three months when located in a low traffic area on a large covered porch. When questioned specifically concerning the quoted website claims, support/customer service would not provide straightforward answers or even acknowledge responsibility for quality issues. However, they would make a replacement mat for half price and they strongly recommended purchasing more of their products. After reading other reviews, my experience is not an exception but standard procedure for this deceptive and untrustworthy company.

Spent $1100 and their delivery refused to take it off the pallet and move it to my house door. Really leaves a bad taste

Buyer beware! Product listing and product pictures on website are deceiving. The wall pads I bought only showed installed pads in various settings. No pictures of the actual product, front or back, and no pictures showing dimensions. The listing doesn't make it clear you are buying one, singular, pad for an astronomical price. Took them the maximum time allowed, per the listing, of 45 days to ship the product, and customer service would do nothing to rectify the misunderstanding. This company is for commercial buyers. If you are a personal consumer, stay away! I wish I could post a picture as it's quite comical what I got for $115, on sale!

Spent the extra money for a lifetime warranty chair mat. It is so soft that my chair leaves imprints even when I am not sitting in it. There are so many indentations now in the mat that I cannot roll freely - constantly pulling myself out of the "holes" (deep indentations). It may protect the carpet, but other than that it is horrible.