American Floor Mats, LLCReviews of americanfloormats.com

I want to echo the reviews here about the absolutely abysmal customer service; they sent me the wrong product, gave me the bullshit “you have to pay for shipping and a 25 percent restocking fee” for THEIR mistake, said this was a courtesy (wtf?!) and then claimed a clearly wrong order confirmation (for a hog urine splash guard-I am not making this up) that they sent me was part of a banner ad. This despite the fact it had an order number. I hope the MD attorney general’s investigates this terrible company.

Absolutely Misleading!!! I ordered a mats that stated it would ship in five to ten business days. On the 12th business day, it finally shipped. I decided to give them another chance and ordered a different mat that was advertised as a “quick ship” item—shipping in just days.” After placing the order, I was informed it would still take - business 5-10 days to ship. There’s nothing “quick” about that. Don’t believe the shipping claims — it will take at least three weeks before your order is actually on a truck.

The cut of the floormat I ordered didn't meet the specifications so it couldn't be used. It was never used, and in the original box. I asked for a refund. They wouldn't help at all. They have a great product but they have no customer service skills or try to help with the issue. Also, the way it was packaged made the mat buckle. I will never order form them again.

Price and delivery were fine but I ordered a desk chair mat and it came tri folded!! Why on earth would they tri fold a big plastic chair mat that's not made to be folded?. I doubt it will ever be actually flat. Definitely won't but another one from these guys.

Absolutely incredulous customer service. The simplest of tasks are replied to in a condescending manner and/or ignored. When asked about shipping that is ignored as well and told stay tuned. They didn’t even want to provide me with an invoice that indicated it was payable in USD for an export. Every email seems to take two days to reply to. I still have no idea when this product will even be shipped. I will never be dealing with them again and I would recommend you do not either.

I would give a zero if I could. RUDE, does not ship on time, customer service shod be called no service. I called before hand to make sure I was ordering correctly. Then called to find out when ot would be delivered, I was told I didn't oder the correct quick ship for my application and I would need to change it. Charged an additional $600 for quickship version of a different product. I was told it would ship next day. Nope! Shipped in four days. We have lost the contract to ever do work for this gym. If you value your reputation do not order from this company!!!!!!!

If you are considering purchasing a product from this company listen to the reviews. The floor mat I ordered was excessively over priced for what I received and the quality was sketchy. Not what I expected. And...........there is a 25% restock fee, plus buyer pays return shipping costs. You will not see it on the website except at the very bottom of the web page where the word "terms" in tiny print is displayed. Hit that and the terms/conditions page appears. This tactic is very deceptive as you are not meant to see it. I never saw it. When I inquired about a return I talked with their customer service rep. Ed Huylebroeck who turned out to be the rudest, most condescending customer service representative I have ever experienced. He’s in a class by himself. This garbage company is completely off my charts. Good luck.

Gym floor mats were cut short of the dimension ordered. Customer support was slow to answer until they eventually stopped responding and did nothing to remedy the issue.