American Floor Mats, LLCReviews of americanfloormats.com

Horrible order a custom floor and can not get details. The order was supposed to be here two weeks ago and still nothing. Horrible customer service with no return call.

I placed an order, simple enough, around $500. Got an email saying that their accounting department canceled my order. The charge already went through so it wasn't an issue of non-payment. I have an email that says they will be refunding the charges. It's been weeks & I have called (no answer by a human being), and emailed them. Nothing!! Terrible company! I finally just disputed the charge on my credit card

Received the wrong size mat despite it being a pre-cut size. Had to send picture, proof of order, etc. Told to just deal with it. Terrible customer support.

Yeah, like all the other reviews, shipping and delivery is incomprehensibly incompetent. A month in for a “quick ship” item. Zero customer service!

Trust the reviews on this one, the time stated online to get your product is not accurate and will fluctuate after ordering. The customer support is nonsense, they basically have a suck it up and hope for the best response. I would not recommend using this company when equal and superior product exists elsewhere without the hassle of order fulfillment issues.

I purchased rubber flooring for a home gym. Their site claimed fast shipping, typically within a few days of ordering. It's been three weeks and their website says it's still in production. I reached out and they said it would ship on a specific date (three weeks after ordering), and it never did. Do not spend your money here. Terrible.

Ordered black rubber flooring for a gym. The rubber quality was inconsistent (some more shiny, some more gritty). They did not resolve, and could not promise consistency in their product. Customer support was unhelpful, and kind of passive-aggressive. Would not recommend.

Absolutely Unacceptable Experience — Avoid This Company My experience with American Floor Mats has been nothing short of unacceptable, and I want to clearly outline everything that happened so others know exactly what to expect. 1. No Physical Location & No Inventory I learned that this company has no physical location and that all employees work remotely. Nothing is kept in stock. Every product is manufactured only after an order is placed and then drop-shipped from third-party vendors. Because of this, orders take significantly longer than the timelines they promise. 2. First Order Was Completely Wrong When our first shipment finally arrived, it was entirely incorrect. Instead of immediately correcting their mistake, the company tried to pressure us into accepting a partial discount to keep the wrong product. We had to push back just to get what we originally paid for. 3. Replacement Took Months & Arrived Damaged The replacement shipment took an additional two months to arrive. When it finally showed up, it was damaged during shipping, and we had no choice but to refuse the delivery. 4. Promised Refund Was Never Issued We were told we would receive a full refund, but that refund never happened. We had to call multiple times, and every attempt to speak with a manager resulted in excuses — we were repeatedly told they were “in meetings” and no one ever followed up. 5. Forced to Dispute Through Our Credit Card After getting nowhere with the company, we ultimately had to file a dispute through our credit card company just to get our money back. ⸻ Final Verdict: Do Not Do Business With American Floor Mats Based on everything we went through — incorrect orders, months-long delays, damaged shipments, no accountability, and the runaround on a refund — I strongly recommend avoiding this company completely.