Malo & Son Chimney S.
DO NOT BUY THESE PEOPLE ARE SCAMMERS
DO NOT BUY THESE PEOPLE ARE SCAMMERS This is a PSA about this company. On 8/16/21, I was searching for a reputable insurance company for my two vehicles. I have previously already been ripped off by another company named “Delta Auto”, so I was cautious when searching for another. I found this company and I swear that when they answered the phone that it was the same person that picked up on the previous company that ripped me off. I continued the conversation with questions asking how long this company has been in business, “Cory” answered with 14 years (LIE) I also asked do you insure Maserati “Cory” said that exotic cars were their specialty. What is the deductible I asked after he replied with no deductible and after 30 days if engine light turns on take it in with no diagnostic fee no nothing I then asked for the price of the policy, $6000!!!! Here we go again I thought, I then said that is too high of a price plus on the other car he priced it an additional $2000. Since I was buying for two cars, he said he would “talk to his boss” same bull as last time but I gave them the benefit of the doubt. He came back and we agreed on both cars $6000 total. Fast forward 30+ days with multiple car problems I call “Cory” according to the policy I was short 180 miles to cover my car I needed 1000 new miles total. “Cory” then tells me to take it in anyway and that as long as I pay for the diagnostic fee “Cory” would then help pay the bill. Their intentions were not to pay anything at all but after multiple phone calls and arguments they settled for a window switch. The repair total cost was $4800 that switch we settled on was $1300 of the total $4800. Since I was short on the mileage, I agreed to paying the rest off. But I am supposed to receive a check for $1300 since October 3rd (Current Date 12/22). After numerous calls arguments, even being hung up on constantly, and being put on hold for hours at a time as well as my car being held for 4 days at Maserati dealership then another week being sent to a mechanic shop waiting for confirmation of payment & approval from the insurance company, nothing was done. I decided to then just pay all of the $4800 out of pocket. A week later engine light pops up again, I take it to the shop again another out of pocket diagnostics and when I received the news of what was the problem the bill was $2700. 4-5 days of waiting for approval “Cory or Zach” (same person using different names) only approved $1680 when it should be fully covered by them. I chew them out about why it isn’t being fully covered over multiple phone calls for the same reasons. There is no professionalism, no customer service. I would have family members and staff of my own business listening in on the conversation and they couldn’t believe that this was an actual conversation between consumer and supplier. I decided to offer them a deal send me my money back - $1680 and I will go away. They agreed they said they will send me a check for $4320 within.30 days as of Nov 7 -21. I waited it out again, called them nothing happening the same bull that has been going on. At one time they said that the check was sent Dec.7 LIES. These guys won’t even tell you their names when asked. Today Dec 22 -21, 4 MONTHS OF HELL and more to come. After this review my next step was to contact my attorney and I spoke to him already he said bring in the paperwork and we will proceed in a lawsuit I can’t let these guy go ripping people off like they did me. I don’t write reviews ever, but this was just over the top and I needed to write this so other people don’t get screwed over like me. All in all these guys are SCAMMERS PLEASE BE AWARE