American First Auto ProtectReviews of americanfirstautoprotect.com

Follow Up: NOT FAKE- Let's send these crooks to jail. I have already filed a complaint with the NY Attorney General with 9 Exhibits detailing their fraud. I would like to file a class action suit and separate criminal charges for fraud against the company officer(s). If you have been denied what you believe is a valid claim, or ignored and gaslighted when trying to get resolution on a covered repair, PLEASE CONTACT ME: freeinhabitant "at" protonmail.com

scam this company is defunct

Extended warranty ) So I bought a used Discovery sport and I ended finding this company online because the current company I had was to expensive for a Land Rover. I've only own the vehicle 1.5 month. The car had 66000 miles when I bought car. I send miles to American First and they said they could cover my car. They wanted me to pay for the entire policy but I don't do that for good reason. So I ask if they had a payment plan he stated yes. So I paid $500 with $80a month. Also waiting period of 1000 miles and a 30 day waiting period on top of that. My last day to wait was the 25th of May. I've had no problems with the vehicle till about a week ago. Notice it was low on coolant no leak detected the first day, so I filled it up. on the 3rd day I noticed coolant on my driveway SO I took a look and found leak coming from radiator. I called American First to let them know and the guy states to just take car to my preferred mechanic and they can work with them, So I do. Now today they still have not approved my repairs and I need my car. I've been on hold with them for about 1.5 hours today just waiting on them to tell me what the hold up is. Also they charged twice in one month on top of this. This company is charging me twice a month and not approving my repairs. Not sure what is going on. I have a feeling they are trying to deny my claim why does it take a week to approve a claim. They say it takes 24 hours but they have it since last week on Wednesday. I'm still on hold reaching 2 hours! case number is 17451120 at BBB. UPDATE!! they never came back to the phone left me on hold for 3 hours Great Customer service!!Update so I was right they denied my claim and called preexisting? Also they got on the phone e screaming that I was being inconsiderate. So I yelled back. What a kevin! Come to find out it was a welding joint that had broken and they call that preexisting. Buy Beware and look at their BBB rating its an FFFFFF if I can save some one some money o hope this helps. They don't pay claims they put them as preexisting even if you just bought the car 2 days prior to adding warranty.

These people will straight out lie to you. Salesman Colin sold me a policy, I cancelled it after I saw the contract contained so many spelling and grammatical errors that there is no way someone who spoke English wrote it. I couldn't believe a company would actually give this to a potential customer to review. Colin said the full refund would be processed within 3-5 business days, it has now been 7 business days and no refund still. I have been on hold with accounting for over 25 minutes now.

This company took my money last July for extended warranty. I never had a problem until I needed to use the warranty. When I attempted to file a claim, my dealer told me that only one item would be covered. I tried to get someone on the phone to show them that the item that was denied should be covered based on the coverage list I viewed before purchasing the warranty. No one was willing to listen. I eventually told them to cancel the coverage and they said they would refund the prorated difference. To this day I haven't received a check. I called, and called, and called, about the check until they eventually started hanging up on me. 3 months later and I still haven't received my check for over $2644.00. I chose this company because they were referred to me by consumer affairs. Because of that I thought how I could I have been so wrong. I decided to do some digging after the fact, only to find out they are one of the absolute worse out there. It appears I will never get this money back and I have just been added to a long line of victims who have been taken by this company. STAY AWAY. RUN FOR YOUR LIFE. YOU CANNOT TRUST A WORD THAT THEY SAY. THEY SHOULD NOT BE IN BUSY. Here is what you can do if you were taken. File a complaint with the Attorney General's office in NY. 1-518-776-2307 Above is the phone number you can call and ask for the claims form you will nee to file a claim with the NY Attorney General's office.

Fake fake fake Colin Green & Billy Every1 pls file a lawsuit & get ur money back. May God Bless their souls.... Or lack there of.

People don’t ever give your money to them they are scammers they never pay for anything it’s not real company they are thieves

I was referred to this company by consumer affair and after filling out my info. on line. I got a call from a man named Colin Green who assured me that the plan they sell is accepted by the repair shop that I use. $3000 was drawn from my account, the plan is rejected by my repair shop and I'm in court to get my money back. scam scam, scam.