Michael J.
In addition to having strange wrinkles…
In addition to having strange wrinkles and some grease marks, my rugs were rolled up without any protection. Although it appears that they dragged them down the street, I'm not positive.
Response from American Dream RelocationJun 17, 2025
Hi Michael, We’re very sorry to hear about the condition in which your rugs arrived. Your concerns about the wrinkles, grease marks, and lack of protective wrapping are absolutely valid — and not at all in line with the level of care we promise to our customers. We understand how important your belongings are, and we’re disappointed to hear they may not have been treated with the care they deserve. We’d like to investigate this further and see how we can make this right. Please contact us directly at 866-237-9504 with your move details so we can look into your file and work toward a resolution. Sincerely, American Dream Relocation