AmekanaReviews of amekana.com

Response from AmekanaMar 12, 2025

We’re sorry to hear about your experience. According to our tracking records, your order is currently at your local post office after a delivery attempt was made on March 11th, which is today, and there was no one available to sign for your package. You may need to pick it up or arrange for redelivery. Please check with your local post office using the tracking details provided in your email. If you need further assistance, feel free to reach out to our customer support team—we’re happy to help!

Response from AmekanaMar 12, 2025

We're sorry to hear about your experience. According to our tracking records, your order was shipped on March 10th, ahead of the scheduled shipping time, as it was a made-to-order dress not a ready-to-ship item. It is currently in transit and should be delivered soon. Our production times are available on each product page. If you need any further assistance, please don’t hesitate to reach out to our customer support team—we’re happy to help!

Response from AmekanaMar 7, 2025

Hi Keonisha, We sincerely apologize for the delay with your order. We completely understand how disappointing this must be, especially since it affected your event. Unfortunately, USPS has experienced unforeseen shipping delays beyond our control. Please know that we are here for you and doing everything we can to resolve this matter. We see that USPS updated your shipment today and should deliver it in 1 business day. Plesase contact [email protected] so we can provide you with the latest tracking updates and explore possible solutions. Your satisfaction means everything to us, and we truly appreciate your patience and understanding. We are committed to making this right for you. Best regards, The Amekana Team