KDP Publishing FirmReviews of amazonkindledirectfirm.com

I am extremely disappointed with Amazon KDP’s customer service. For a multibillion-dollar company, the lack of proper support for authors is unacceptable. There is no straightforward customer service phone number to call when you have a serious problem, and trying to get a meaningful response to a complaint or support request can feel impossible. Authors put enormous amounts of time, effort, money, and heart into their books, yet when something goes wrong, it feels as though there is no one genuinely there to listen or help. What makes this especially frustrating is the imbalance: KDP is happy to take its share from authors’ work, but when those same authors need assistance, the level of support can be incredibly disappointing. My experience has left me feeling ignored, frustrated, and deeply let down. A company of this size should be able to provide accessible, responsive, and respectful customer service to the authors who help make its platform successful. One of the worst customer service experiences I have had.

For a new author it is extremely hard to use their book cover functions unless you use the stock images they have. Endless resizing because they don't have the tools accessible to resize without scouring the web. Tools that should be available for self publishing. No support at all.

The editor was professional and thorough, offering valuable feedback on clarity, pacing, and character development. The suggestions were helpful, and I appreciated the quick turnaround time. However, I felt some area, particularly in structure, could have been explored more deeply. While the edits improved the overall manuscript, I was expecting more in depth analysis in certain aspects of the story.