customer
Untruthful motor advertisement and SCAM site
After looking for, finding, researching, and paying for a motor on AlphaMarineSupply I got an email from BlueDart Shipping stating the motor was held up in Customs and needed to pay a refundable custom fee despite the advertisement stated free shipping and never said this was an overseas shipment (grey market). They even said they would pay half if I pay half and would refund me after it got through customs (This is were they would ask for my bank account info). Total and unfortunate scam. Hopefully I can recover but I certainly hope no one else gets taken by this site. If you call the shipping company Google Ring Central "attempts to find" someone and a recording from a lawyers office answers. 15 days after I ordered and the company will not respond to me nor will they clear the shipment through customs without paying more. I am also highly doubtful there really is a motor stuck in customs or that there was a motor to begin with. BEWARE This vendor continues to ghost me and despite there promise of making me a priority I have yet to hear from them, receive my motor, or a refund. Next will be to file a fraud report. Update 6/24/24: Still not a word from this company regarding my motor, explanation, or refund. The shipping company keeps sending me request for money via WhatsApp written in very broken English. The sales rep who was texting me regularly leading up to the sale no longer responds to texts. I am still left with no motor and no money.
Response from AlphamarinesupplyJun 10, 2024
Hi Bill, We apologize for this bad experience. We tried reaching the delivery company and they explained the details of what they wanted. All you had to do was cooperate with them so you get through all of that and receive your package. You are our priority and you already paid for your order so we will try our best to make sure you are well served. We will reach out to the courier and sort out the issues with them or request that they refund the order so we can use our regular ABF. We apologize again and promise to make it up to you. Thanks for your patience.