Vincent D.
Prepaid for daily swaps first thing in…
Prepaid for daily swaps first thing in AM (two 30cy cans side by side), for three days in a row. On third day, no swaps. Called office, no progress, no update. Office can't communicate with drivers. I had 8 men standing around for five hours waiting for these dumpsters, and NO UPDATE. Burning money and opportunity cost with no assurance that cans would be delivered at all. Alpha doesn't seem capable of contacting their own drivers, and this locational office has incompetent personnel. Given so many hours and still no resolve, I called the office to cancel, for non-performance. They ignored me and delivered the cans anyway. I did not use the dumpsters, and continued calling for immediate pickup for cans that had been canceled well before delivery. No official cancel, no refund at all. After this, they continue to pretend like nothing happened, ignoring my prompt for refund. Three weeks later, they continue to ignore my inquiries. I'm about to get legal about it just to make a point. There are some horrible dumpster services out there, and this is one of them, in my experience.