Karen Scott T.
Refused to cancel an order and lied about it having already shipped.
The company lied that an order had already been shipped to refuse a cancellation request made within a few minutes of the original purchase. I had ordered the wrong item and realized it just after submitting the order. I immediately ordered the correct item and sent a request for cancellation of the incorrect order. The response was first to offer to correct the order, but as I had already ordered the replacement item, I again explained this and asked for the refund. They responded saying the order had already been shipped, even though the tracking information showed this to have been untrue.


