Allied Van LinesReviews of allied.com

We have used Allied Federal Companies for all of our residential moves since 2005. This last move will be the last time we use them. In June 2022, we contracted for 2 moves from our home in MO: half to SC and half to a new place in MO. We also contracted for help moving donations to the Salvation Army. As can happen, some of our items were damaged during the move to the new place in MO. We filed a small claim for those damaged items. Our move to SC was much more problematic. The truck arrived at the distribution center in SC, but they did not have the staff to move our items to our home. They told us they could not complete the move on time and would deliver two weeks later. As Allied Federal reps were aware at the time of contract, my husband would be flying down to meet the movers on the contracted dates and could not stay for an additional 2 weeks since he had to get back to MO to meet the other moving team. In addition to expenses for getting down to SC, we paid them close to $2000 for the local move in SC. Because of the failure to perform, we had to hire movers in SC to complete our move. To date, Allied Federal has not refunded the $2000 nor have they reimbursed us for the cost of hiring our own movers. Also luckily, we had nothing too fragile in the move to SC because the boxes were in terrible shape. Further, they denied 2 claims for the MO move damage. They denied our claim for a broken TV because they claim they did not pack it, even though they did and we paid for it, and for a torn couch based on a false claim that it was torn before the move. Allied bases for the denials are codes written on the inventory sheet by the moving team. Codes that happen to indicate EVERY piece of our furniture they moved was either already scratched, badly worn or torn before the move. Countless calls to customer service have gone unanswered. This has truly been so incredibly frustrating and unexpected. I cannot recommend them.

READ THIS BEFORE DOING BUSINESS WITH ALLIED VAN LINES/CAREY MOVING AND STORAGE. Allied Van Lines/Carey Moving & Storage has been the worst moving company we have ever hired! The cost of our move from NC to FL was $5,119.41 which included additional liability insurance that we purchased in the event our furniture was lost, damaged or stolen. During the move our expensive, quality wood bookcases were badly damaged. Their settlement offer for the damaged furniture was $925.00, not nearly enough. Their motto, "Carey carries carefully", more appropriately should be, Carey carries carelessly. Additionally, and worse yet, our treasured artwork was lost, two of which are irreplaceable oil paintings. When the company was made aware of our missing artwork their response was cold and detached and their apology insincere and meaningless. Communication regarding this matter has been virtually non-existent. I was told to file a complaint with the company. Valuable time lapsed during the complaint process. There was no real initiative by Allied Van Lines and Carey Moving and Storage to try to secure and return our missing art to us. Initially, I was informed by Joyce at Carey Moving & Storage, that the driver, John Karl, misdelivered our paintings to the wrong address and that our paintings were going to be located and returned to us. I was told that Shelly, at the Rock Hill Office or John Karl would be reaching out to us regarding our lost artwork. We never received a follow-up telephone call regarding this matter. When we requested compensation for the lost art, in the event the artwork was not returned to us, they have recanted that they ever advised us that the artwork was located. This company is disreputable and dishonest. Their refusal to compensate us for the lost artwork was based on my signing the inventory sheets on delivery day. I explained to the claims department at Allied and others at Carey Moving & Storage, that the driver, John Karl, instructed me to sign the sheets even though I had expressed concern that some of our furniture was damaged in transport and that I couldn't verify that we had received all our belongings. The driver, John Karl, misled me with his reassurance that by me signing the paperwork upon delivery that it would in no way impact any future claim for damaged or lost goods. I was ill advised by this company and I am now without my treasured art and no compensation for it even after paying for liability insurance. This company has unscrupulous, unethical business practices and takes advantage of its customers during a stressful, chaotic time preying on its customers' vulnerability. Their philosophy of caring for your belongings like their own is laughable. A true litmus test of how a company values its customers can be seen in how they handle customer complaints. This company rates an "F"! This company has a current back log of complaints. Read the reviews about this company on other sites ie Yelp, BBB, etc and you will find that there are many, many other very dissatisfied customers as well. If you value your furniture and belongings, do yourself an enormous favor and choose a different moving company to do business with.