ALLHDD.COMReviews of allhdd.com

WARNING - THESE PEOPLE ARE AWFUL. LIARS. RUDE. UNCARING. Placed an order on Tuesday morning. Noted it was "critical' that the item shipped out 2-day air delivery. Was given a tracking number, but UPS did not show it being picked up. Called and was told, "it shipped, UPS just hasn't updated their site yet". Well, the next morning came and still nothing. Called again - on hold for about 20min. Was told there had been a "problem" at the warehouse and it wasn't picked up. Was promised it would ship Wed. They lied again. Never heard anything on Wednesday. Tried calling - right to voice mail. Sent several emails - all unanswered. Had no choice but to go order the drives somewhere else and pay for overnight shipping. It's now Friday when I'm writing this and the tracking number still shows it's never been picked up. Turns out they later shipped the drives under a different tracking number, but never told me. Now they refuse to take them back. These people have no concept what the term "customer service" means. They caused me grief for three days (I had someone flying out to the site to install these parts) and they just don't give a s**t.

They have low prices but the communication and service is AWFUL. I ordered Quantity 20 memory sticks. They called and said they had 5. I sent an e-mail telling them to go ahead and ship the 5. They wouldn't respond to e-mail or phone calls. I finally entered a case with Paypal. They gave me tracking for 3. I asked for a RMA for the 3 he shipped because I ordered them elsewhere after I couldn't get in touch with him (e-mail, phone, and even entered an unanswered case on their website). He called me a liar and so far won't give me an RMA even though his RMA policy says he will. Terrible experience. AWFUL Communication. Totally UNPROFESSIONAL. I asked for a phone call and never received.

I had to edit and redo my review because of allegations I supposedly made. So this time I will _attempt_ to state nothing but facts. All of which can be proven. Fact - I made an order and in the end it was cancelled by ALLHDD.com and I never recieved the item which was listed as in stock. Fact - My order was placed on hold. Fact - I contacted by phone and email about the hold and my order in general. Fact - I was asked why I gave my rating on a rating system on the website when inquiring about the hold via email. (From that point on I had a feeling things would go wrong and it they did) Fact - The item I ordered said instock on the website. Fact - My order was cancelled. Fact - I contacted my credit card company about refunds. Fact - I received a refund after I contacted my credit card company almost immediately. (Not before or after the order was cancelled) Fact - I was never informed as to why the order was cancelled. I would have liked some kind of explanation as to why an item listed as "instock" could not be delivered and what went wrong with my order. Fact - I could not get a hold of them after my order was cancelled and even after I was refunded to know what went wrong. Fact - I read similar reviews and stories online. Fact - Ordering from ALLHDD.com for me personally was a waste of valuable time since I did not receive the item I was attempting to buy. Fact - I was not satisfied with what happened and the amount of time it took to resolve. Fact - Based on my negative experience I HIGHLY recommend not buying from this website, specifically hard drives since that was what I purchased (before it was cancelled). I personally felt uncomfortable through the whole process.

Received a product that was not working correctly, called the manufacturer (Juniper); after they found out whom I purchased it from, it sounded like there have been many issues with this vendor and Juniper products. Juniper told me to contact allhdd for a return. I contacted them Jan 24 2014; got a reply on Jan 27 2014 for more information, have not been contacted by them again since. Have sent emails, follow up notes in my support request, no one answers the phones nor return voice mails. DO NOT PURCHASE FROM THEM IF YOU EXPECT ANY CUSTOMER SERVICE AFTER THE SALE!

Their prices are among the best you will find. I have ordered numerous hard drives from them. You never know if they really have stock on parts until you call or place the order. After placing an order, it is not unusual to get an email reply that they do not have stock. On two recent orders I ordered the wrong part number, it took over 30 days and several emails to get them to issue a RMA. Even using their web portal that they have setup for returns produces no results. I had to pay a 30% restocking fee as the error was mine, I am okay with the restocking be but 30 days to get an RMA is ridiculous.

This company is worse than crap. I am sure the positive reviews have all been paid for through a company in Belize. Ordered three disks $1,020 - sent by pony express from California, incorrectly filled out address form so couldn't have them redirected to a different address. Created 10 support tickets, eventually spoke to an equivocal employee who said he would check with his supervisor - no response was forthcoming, and today still no joy. Their restocking policy is 30% charge - ridiculous. Still no joy - after over a month. They have started answering my emails since this review has been posted. Update. I originally ordered from them because of their reviews - obviously generated by fake participants in some country where labour is cheap or 1,000 positive computer generated reviews cost only a shekel. Guess what - since I posted on TrustPilot - the team in whatever country has been at it again - now on this site.

I ordered a CPU because they had a very low price. A few days later they cancelled my order because they claimed it was out of stock. The CPU is still in stock, only with a higher price now. Don't buy from these guys.

I've spent months trying to get my CC credited for an RMA return. Tracking shows it was returned, but I can't get anyone to return my calls, emails, or support ticket requests. If anyone ever answers the phone, the return department is "not open yet" and they promise to return my call, but no one ever has. Without a doubt the worst online purchase experience I've ever had. Update: I've been able to reach allhdd.com by phone, and have gone through the following: 1) Return department not open (3 times). 2) Your credit card credit was processed last Friday, it should show up tonight or tomorrow (3 times). No credit for RMA has been given. The Better Business Bureau has given this company an "F" rating, and not even they can contact them any longer with complaints.