Marie-Elise B.
Ruined Christmas Eve Dinner
Here is my email to All Fresh regarding my delivery : My son and I were really looking forward to this meal! We celebrated Christmas early because I am spending the actual holiday with my daughter and grandchildren in another state. Everything was perfect: tree trimmed, Scented candles, a couple of bottles of great wine, the best Christmas songs of the last 50 years, and a beautiful table set for two. What could go wrong? My order from All Fresh Seafood, that's what. The box arrived intact, so that was a good sign, at least until I opened it. The crab legs had partially thawed on the joint ends so they were dripping quite badly and the meat was soft to the touch. The container of Lobster Stew had leaked out into the plastic wrapping because the bottom of the container was cracked/crushed open. Therefore, the soup was contaminated and inedible. The Oysters were even worse! Several arrived unsealed~ already opened and dead. One of the oysters had a LIVE CRAB crawling around inside it! The remaining oysters were not appetizing in the least, and frankly we were afraid to eat them. I wound up running to Publix to buy $68 worth of lobster tails, 2 Grouper filets ($32), and a carton of their lobster bisque ($12.99). After dealing with the traffic, crowds, long checkout times, and then rushing to try to salvage our dinner, our mother/son celebration was ruined. I was so upset I was literally in tears. I can't say I would ever recommend your company to anyone! I would go so far as to say your product is overhyped and falsely advertised. I have attached several photos for you to see as proof of my complaint. I wish you a happy holiday, and hopefully you will do better for the other customers that trust you with their holiday meals. Here is the response to my email : sorry the soup made a mess and the dry ice killed the oysters - we are going to be making a change come the new year. The expectation of having fresh and frozen products arrive in the same box is causing clients to become upset. Dry ice is 190 below zero - it is hurting the shellfish that likes it to be warmer. It is also cracking the plastic soup containers and making them brittle so if the box drops, they break easily - all recipes for disaster as your box has experienced. It is not easy to get highly perishable goods from point A to point B. Luckily we get 98% of it there successfully but we are really sorry your box had an issue. I have given you back credit on the oysters and soup to try and make amends - thanks for reaching out Chef Adam My feelings about the company's response is, "Wow, this is really unacceptable." Their email clearly states they've had these problems before, yet they had no intention of addressing the issue until after the Christmas holidays ~ a decision that cost me a much anticipated meal. All Fresh knew they were having quality control issues and ignored them for expediency and left their customers in a bind. That is the characteristics of a company that has neither integrity nor an appreciation for their customers. To make matters worse, a $33 adjustment to my total cost in no way compensated for the waste of food from All Fresh or the cost of purchasing a new dinner at the last minute. I took it as an insult and a statement that this company doesn't care about what happened with my order, nor do they care about retaining my business in the future.