Allfreshseafood.comReviews of allfreshseafood.com

This is a matter of bait and switch false advertisement. Back in june 2025 they were running as special, a package of main lobster, meat and knuckles for $99.00 I ordered it for my daughter's birthday. This would have been the second or third time I ordered from these people. The first few times I ordered main lobster rolls, and they were delicious.No problem, so I thought I would try something different this time around for her birthday. They were running a special on maine lobster with knuckles in a package, one pound, $99.00 They sent us the wrong package with the wrong meat in it. It was very bitter, tough and very gamey tasting.. my daughter screenshotted the picture and I sent it to them and they said, oh yeah, we sent you the wrong package. We're going to give you an in store credit so you can reorder what you originally wanted; main lobster with knuckles. So here we are 3 weeks later in July 2025. Originally, I was told I would get shipping back as well. Which they did not honor, they made me buy another $50 worth of stuff in order to get free shipping. So I ordered the main lobster meat with knuckles in a package, 1 pound package and then 2 steamed and cooked 1lbs main lobster at $25 each so I can get free shipping. Long and behold, again they sent me the wrong lobster meat in the 1lb package. They lost a customer. I will never do business with them again! Proceed with caution ⚠️ In answer to your response, I have the pictures to prove you wrong, I just can't find a away to up load them here. 1. My daughter never reheated the advertise Maine lobster meat with knuckles, she only uses the meat to make lobster rolls. 2. The fist batch you sent me was advertised MAINE LOBSTER MEAT WITH KNUCKLES, but you sent me wrong meat, YOUR COMPANY EVEN AGREED when I showed them a picture of what you sent me; That's why you gave me a credit. 3. When I REORDERED THE MAINE LOBSTER MEAT WITH KNUCKLES; again you sent me the same lobster crap you did on the first mess up. I HAVE PICTURES WITH THE DATES I TOOK THEM TO PROVE THAT YOU SENT US AGAIN THE WRONG MEAT! I ONLY WISH I COULD POST THEM HERE TO PROVE IT TO YOU AND OTHERS! AND FYI NOT ALL YOUR REVIEWS ARE GREAT! TO ANYBODY READING REVIEWS ON THIS COMPANY, YOU NEED TO READ THE ONE STAR AND TWO STAR REVIEWS, YOU'LL SEE THAT THEY EXPERIENCE THE SAME THING I HAVE.

I’m a single gentleman 70 years old. On June 23, 2025 I ordered lobster meat to make lobster rolls over the summer. The lobster meat was on sale, so I ordered Fresh Lobster Meat, Knuckle & Claw, 1 lb pkg × 4. for $245.95, saving $40. When the order arrived, 2 - 2 pound frozen packages arrived, even though I ordered 4 - 1 pound pkgs. I immediately called customer services. After a review of my order, and explaining to her I ordered 1 pound packages, so I could make and enjoy a couple sandwiches at time - and thawing out a 2 pound package was way too much meat and again my order was for 4 - 1 pound packages, not 2 - 2 lb packages. She told me to make it right, she would give me $30 off my next order. From this conversation, I wrote and sent in a positive review from my experience. On Thursday August 7th 2025, I saw the lobster was again on sale. So I again ordered Fresh Lobster Meat, Knuckle & Claw, 1 lb × 4 for $245.95, the same sale price from my previous order back in June. This time I called them up to make sure they were sending 4 - 1 pound pkgs and to redeem my $30 dollars credit from my previous experience. To my surprise and dismay, the $30 credit was not honored. They told me it could not be used for items that were on sale. They never stated that to me back in June. What’s even more irritating to me is that today’s price was the same price I paid in June for the messed up order that arrived. If I knew that was gonna happen, I would have rejected my original order back in June, letting the credit card company review my order from the pictures and order documents I had in my possession, letting them battle it out. The delivery box slip even on it 4 - 1 pound packages. I cancelled this new order. Over the years I have purchased seafood from many other on line distributors like Great Alaskan Seafood, Wild Alaska Seafood and North Coast Seafood to name a few. From these other distributors, customer service has always been spot on keeping their promise and always making it right if there was an issue. From my experience, I would highly recommend purchasing from a more reputable distributor, and there are many out there. Thank you Phil

I ordered Lobster meat as well as a few other seafood's. The lobster meat ordered was a 1 lb pack of claw and knuckle meat.( 69.99 on sale for 59.50) odd the plastic tub and wrapping weighted at 1 lb 1 oz. after removing the meat and juice to a ziplock back on a scale that had the tear weight set. It came to a total of 14.5 oz can you guess what the packing weighted in at? yup 2.6 ounces so i got cheated out of 2.5 oz of lobster meat at a loss of 9.37 sale price or 10.93 if it is not on sale! Now i am left to wonder for a few day while the rest thaws to see how much more i was shorted. and to add to the mess there was a claw chunk that still had the cartilage in it. after voicing my concerns i was offered reward points...what a joke. how about credit toward future order? and i hate company's that hide behind there telephones are require you to email or text them! reply to reply As you notice first they claim to be 100% they do every thing perfect, NO company is perfect! then they toss shade on my equipment and saying the food is delicate so its my fault. then they say the points are a gesture of " GoodWill" 25 cents of goodwill points do not make up for $10 of lost product. They say they value my satisfaction? But not enough to correct the problem! Then say they are available 24x7 but not by phone only email and messaging so they can hide from customers! DON'T WAIST YOUR TIME.

I ordered what they advertised as "Colossal King Crab Legs". What I received was one almost whole leg (no knuckle or claw) and a bunch of pieces, none of which were even close to the size of the Colossal size I have received from other companies. I could have bought this size in my local grocery store for a lot less. Sorely disappointed!

I am sitting here composing an e-mail with a splitting headache. Last night I prepared a delicious baked scallop recipe for dinner. The scallops in question were purchased 1/7/25, order #73613. When I was removing the scallops from the oven I noticed a great deal of liquid in the bake pan. This was alarming but I didn't give anymore thought because I believed I was baking "dry" scallops. Not until 3 a.m. did I think again about the liquid in the bake pan, that's when I woke up with a blinding headache. Scallops are my favorite shellfish! That's why I was so excited to find All Fresh Seafood, as they advertise "dry scallops". In the last couple of months we have purchased scallops twice with no problems. As I stated, I purchased "dry" scallops from All Fresh Seafood due to the fact that I am highly allergic to the STP food preservative and I now believe that it was present in the scallops that we consumed for dinner last night which makes these scallops "wet". Needless to say we will not be purchasing scallops from All Fresh Seafood in the future. And I now wonder what else could possibly be in the other fish we purchased. I will be looking for a new supplier.

Ordered 1 lb of King crab claws and large pieces for the sale price of $69.99/lb. Quantity received was only 8 oz when I weighed bag. Size of claws also appeared to be more snow crab than king crab. Have purchased large snow crab clusters from local grocery store on sale for $21/lb (which WERE actually 1 lb) and tasted the same…these were not “sweeter.” Either company policy to send less than ordered or “DH” who “packed with care” only packed 8 oz rather than pound ordered.

Here’s a revised version of your message: I’m extremely disappointed with my recent order. I specifically ordered fresh Arctic char and lobster tails, but the products arrived frozen. I was told this was because I ordered frozen shrimp, which required the use of dry ice. However, I’ve ordered frozen items before, and my food has always arrived with fresh foods before so this explanation doesn’t make sense. The business name says it all—All Fresh Food—so I expected the items to arrive fresh as promised. I ordered around 4-5 pounds of Arctic char and lobster tails, and when I called to express my concerns, the woman I spoke with said she would talk to the owner. I received a call back offering a 50% credit, but I declined it. I explained that I didn’t want a discount—I wanted the correct order. As a business owner myself, I wouldn’t accept a substitute if a client ordered a motorboat but received a sailboat instead, and I expect the same standard when it comes to my food orders. Because of this experience, I’ve lost confidence in your service, and you’ve now lost a customer who could’ve been worth $3,000 or more annually. While I understand some people may not notice the difference in taste between frozen and fresh fish, I certainly do. If I wanted frozen products, I would’ve gone to my local grocery store. Imagine ordering fresh fish and lobster, only to be told that it’s your fault for ordering frozen shrimp. I’ve even tried flash-frozen lobster in the past to see if I liked it, and I didn’t. I won’t be recommending your business to anyone, and I will be taking this up with my credit

Second time I have ordered crab. First one was very good. The second one was nasty. It was very, very, salty. They say it is fresh, BUT it is shipped from Queens, NY. Will never order again.