DO NOT ORDER ANYTHING FROM THIS COMPANY I ordered a mug from this company that was supposed to arrive early December. It was a Christmas gift. It never arrived even though tracking said it was out for delivery around December 12th. Do not buy from this company, they refuse to give me a refund and i will not pay more than the mug is worth to ship it overseas to my daughter. If this was a real company they should offer a refund when requested.
AN
Anna
Ordered two Grandson from Grandma…
Ordered two Grandson from Grandma blankets and first received one Great Grandson from Great Grandma blanket and one Grandson from Maumaw. Second shipment was two Grandson from BaKathy. Who is BaKathy!!! The worst customer service and claim responses I have ever seen. Would not recommend wasting your money and aggravation!!!! And they claim everything was sent properly even though I sent pictures of the blankets. How can I give them to my grandsons.
NF
Nicholas F.
Don't waste your time with this one
I usually don't write reviews, but based on the awful service I've received, and being a business owner myself, I felt the need to share my experience.
I ordered a picture from all_overlove for my mom this Christmas. During checkout, they had an option that said "Check this box for guaranteed 3 day shipping. Get it before Christmas guaranteed".
So I checked this box, and Christmas came around and I still didnt have my gift. I placed my order on Dec. 18th, and the tracking said I'd receive it by the 21st. I received it on the 27th, and the product I received was a paper thin canvas that looked half as good as the pics I saw (did I mention it was the smallest size they had, and still cost me about $28 with shipping? Rip off.)
I requested for a refund on my shipping, and the company had the audacity to email me and claim they have 7-14 day processing times (might I add, I emailed them a day after Christmas. Took them 11 days to respond to me. I guess their customer service dept is atleast beating their processing times). Well, that's not what I paid the extra shipping charge for. So you're company employees can be lazy and not process an order for 14 days during the holiday season. Besides, I can tell they're lying to me since I got an order shipping notification the next day. My employees ship packages same day, and we offer a variety of shipping options. Also, regardless of whether we have a holiday break or not, customers receive a response from our customer service department within 24 hours at the latest. Most emails/calls are answered immediately. The lack of customer service was astounding.
They completely ignored my request for a refund on shipping even though they were at fault.
I will never order from this company again, and I would recommend shopping with a different company. I could have paid 1/3 the price for this print, received better customer service, and had it by Christmas if I ordered it through Ebay.
BR
Brandon
Company ripped me off!!!
Ordered a sherpa blanket for my mother’s birthday and was sent a different product. I submitted multiple claims and sent countless emails. The customer service is a joke! They took my money and sent me the wrong product (a cheaper version of what I order) but they charged me the price of the more expensive one. I understand that mistakes happen but you can’t call them and they won’t do anything to resolve the issue. Beware of this company!!!
DC
dani C.
Do not ship on time.
Customer service will not give me an answer on when my items would ship. They do not return emails, disconnected me on live chat and will not give me a date on when my order will ship. I ordered Dec 9th with 8 day shipping. I will not order from them again.
LF
Lillian F.
Don't order from here there cons
First they gave the wrong address and lost my order in the process. I had ordered fast shipping for it to get here by Christmas. I am not receiving it by Christmas as they have to send a new one out which will take two weeks. Also, I am not getting a refund back for fast shipping when I had paid extra for it to make sure it got her by Christmas! The mistake was on the company's end and I am very disappointed and highly upset. Won't order again from here!
SD
Sam D.
Would put 0 if i could
Would put 0 if i could. Ordered last night, but wanted to modify the order so I emailed within 5 minutes of ordering. Got an email this morning saying it was being shipped WITHOUT any response about the modification. Got onto the support chat to be greeted by a bot that told me they don't do refunds.
JJ
Jerry J.
If there was a option of ZERO,I would…
If there was a option of ZERO,I would given that.Ordered some articles,on 12/04.Delivery date of 12/15-18.Today,12/17, I checked their "tracking" NOW, the delivery date is 15-20 days???? they were supposed to be Xmas gifts!!!!! AND,spent over $200 on these gifts !!!!