AliMedAliMed is a leading provider of medical supplies, healthcare products, and ergonomic solutions serving all segments of the healthcare market including hospitals and clinics, nursing homes and long-term care facilities, private medical practices, therapists, and more. We offer an extensive range of trusted products from top brands, ensuring that our customers have access to the best value and selection. Enjoy the convenience of "one-stop shopping" as you browse through our comprehensive collection online.
AliMed (alimed.com) has 751 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Health Equipment · North Adams, Massachusetts
Excellent
Health Equipment · Sudbury, Massachusetts
Excellent
Health Equipment · Concord, Massachusetts
Poor
Health Equipment · Aliso Viejo, California
Excellent
Showing 171 reviews with 1 star · Clear filters
Richard B.
the product that was shown online was not what I received.
Response from AliMedOct 3, 2019
Hello Richard, Thank you for reaching out with your feedback. We apologize for the experience that you've received during your ordering process. This information has been passed along to the appropriate team for further review. With appreciation, The AliMed Team
customer
WORST CUSTOMER SERVICE AWARD GOES TO ALIMED!!!!!Try and return an item...You not only are told you have a huge restocking fee even though there never get back to you with a return RMA...Terrible company
Response from AliMedOct 3, 2019
We appreciate you taking the time to provide feedback, and we'd like to apologize for the experience that you've received. This information has been passed along to the appropriate team for further review. Thank you, The AliMed Team
Bruce
I ordered a wrist brace, received it and took it out of the box. I tried it on and found it didn't immobilize the way I needed it to. I put it right back in the box and called to get a return authorization. I was told I couldn't return it since I had opened the box. How else am we supposed these know if it works? I paid $82 for a piece of terry cloth wrapped around a piece of pipe insulation. You're business should be ashamed. I will not do business with you again.
Response from AliMedOct 3, 2019
Hello Bruce, We appreciate you taking the time to provide feedback, especially around our return policy. This information has been passed along to the appropriate team for further review. Thank you, The AliMed Team
customer Steven D. L.
I purchased 2 knee braces 2 weeks ago. I called to return them since I ordered the wrong size, I spoke to Amanda twice now with no RMA response Your return department is dragging their feet. I am calling the BBB and expressing my disappointment, Its been 2 weeks with no communication from Alimed. All I want is to buy the correct size.
Response from AliMedOct 1, 2019
Hello Steven, We appreciate you taking the time to provide feedback. We apologize for the experience that you've received. Your information has been passed along to our customer service team for review. Thank you, Deidre
PAM M.
I HAVE BEEN WAITING FOR RETURN INSTR SINCE THIS CAME IN MY MAIL TO GET INSTRUCTIONS TO RETURN THIS. THE ORDER WAS WRONG FOR WHAT I NEEDED. I CALLED 2CE NOW AND WROTE 3 TIMES WITH NO RETURN E-MAIL. I WAS TOLD EVERY TIME THAT I WOULD GET AN EMAIL. HUMMMMM BAD BUSINESS.... PAM MCCULLOUGH
Response from AliMedOct 1, 2019
Hello Pam, Thank you for providing feedback. Your information has been passed along to our customer service team for review. With appreciation, The AliMed Team
customer
Terrible. My product (shoulders-back lite) did not fit and they would not allow me to return.
Response from AliMedOct 1, 2019
Thank you for taking the time to reach out. We apologize for the experience you've received with your recent order. Your feedback has been passed along to the appropriate team for further review. Sincerely, The AliMed Team
Nathaniel G.
I was promised I would receive an email with a return label by Tuesday to return the item. Your webpage was misleading and hard to order your desired item. Please send me the return label
Response from AliMedSep 30, 2019
Thank you for taking the time to provide feedback, Nathaniel. We apologize for the delay in getting the the information needed. This has been passed along to the customers service team. Should you need additional information in the meantime, please email [email protected]. Sincerely, The AliMed Team
customer-julia
I ordered the #510346 Custom Thumb Splint, and it is not only much smaller then it appears, it in NO way inhibits the movement of a thumb.
Response from AliMedSep 30, 2019
We appreciate you taking the time to provide feedback. We apologize for the experience you've received with the product ordered. This information has been passed along to the appropriate team for further review. Should you need additional assistance in the meantime, please email [email protected]. Sincerely, The AliMed Team