Marty B.
The only issue was that when ordering…
The only issue was that when ordering on line there is no field in which to mention contingencies. I ordered an item that had a specified color. The order was time sensitive. The specified color was back ordered and there was no mechanism to inform me. After several weeks I sent an email the answer to which was prompt and explained the back order and offered a substitution. I agreed and at the point AliMed went to extraordinary lengths to make sure I received the item promptly. Their customer service is truly superb.
Response from AliMedDec 5, 2018
Hello Marty, Thank you for taking the time to let us know about your recent order experience. We apologize for the inconvenience that you encountered while waiting for your order to be shipped. AliMed's customer service team is known for their responsiveness, and we are glad to hear they were able to quickly help & remedy the situation for you. With appreciation, The AliMed Team



