Margery Frybarger, C.
Shipping charges not in keeping with modern businesses.
I ordered an AFO after discharge from SNF post-stroke, wrong size delivered, called and ordered what was correct size and paid for both, obviously, when ordered. When returning first wrong size, this company required that I not only pay the postage to receive it but also to send it back. We're talking about $50. For a homebound retired nurse, $50 is a chunk of change. I know AliMed isn't Amazon, but I have to say i am disappointed in that. Particularly since the first one came in disarrayed packaging and poorly packed. I put the box back together with serious tape, but, well, you get the idea.
Response from AliMedOct 17, 2018
Hi Margery, We appreciate you taking the time to provide feedback on your recent order with us. It's feedback like yours that shed light on the issues our customers might be facing, and where we might need to better our business. Your information will be passed along to our customer service team for review. In the meantime, should you need assistance please reach out to them at [email protected] Sincerely, The AliMed Team