AliMedReviews of alimed.com

ITS BEEN REALLY HARD TO GET A HOLD OFF YOU GUYS LATELY... .

I have never had such terrible customer service. I will not be using your company again. I purchased a pair of candy cane gel pads. There was nothing in the description either on line or in the catalog that would lead me to believe that they would not fit the candy canes I ordered at the same time. They didn't fit. So when I try to return...guess what? Wont let me return them because they were opened...how in the world would I know they didn't fit if I didn't OPEN them? Called several times, asked for a supervisor. No one called back. Finally got a "supervisor" who asked how I got her name? What? She wasn't very helpful either and said she had to fill out a form but doubted I would get a refund. Then stupid me, I ordered a different "pair" of gel pads and guess what? They only sent me ONE pad! When I called about this I got a run around as well and was told they would call back in a few hours....its now be 48 hours. I am done. I have done business with you for my surgery center in the past, but never again. I don't know what has happened to you all but Im not taking a chance again.

I placed an order online for Metatarsal Deluxe pads. Alimed charged $10. to ship the $27. order. The order was delivered to the wrong address. Since it could not be delivered it was sent back to Alimed. They charged me a $10 restocking charge. When I called to inquire about the order Chris from AliMed sounded to me as though he was annoyed with my call. He said the error was on my part. I ordered online and entered the wrong delivery address. He said I would have to reorder the merchandise; costing another $10 delivery charge. Which means my $27 dollar order would cost by the time everything was said and done $30 to deliver. I am confused how it could have been my fault since the order paperwork came to the right address. Beware ordering from this company.

My order never arrived...Looks like it was sent to someone in Mass. from the UPS tracking.

Never received my order because it was mailed to wrong address. Salesman was given right address

Terrible customer service! I placed my order. No update, no reply for weeks. I emailed to the company several times. No reply, no update. Until I wrote a review here, boom! They replied in just a few hours! Amazing right? The customer service team asked me to give them my email and order number. I replied to them immediately. Guess what happened next? Yes, still no reply and no update! That’s how this company does to its customers! You paid them for the products, but they won’t give you anything. Careful! If you asked for return, they would charge you 20%! Go find another supplier if you can!

Made an order for weeks and the status is still in process. I emailed the customer service but no one replied me.

I ordered from AliMed 3 months ago. First i think the order was lost, then weeks later when I reached out, they wanted me to reach out to someone different, because the person originally handling was now in a different department. After a couple of weeks, we still didn't have it. Then it was on backorder. Then they finally shipped it, but with the wrong Attn: line on the address. So, I still don't have it. This was for an ADA accommodation. If you have another alternative, go somewhere else!