AliMedReviews of alimed.com

I purchased an item that cost over $200 with shipping. When I received it I opened the package & tried it on over clothes. The item did not fit. I repackaged it in the original packaging with all instructions and returned it as instructed. I received an email that they could not issue a refund because I returned it opened. How is a person supposed to look at something or try it on without opening the package? Don't buy from this company. If you return the item after you have opened the product package you will not get a refund! They don't even offer an in-store credit! What a racket/scam!

Ordered left and right walker splint for family member. Alimed would NOT allow me to return the unused product - said the box had been opened. How are you supposed to check it without opening the box? Will never order from here again and urge others to reconsider.

I recently purchased some dumbells, they came with black marks on them and I was billed for what I had ordered but I did not receive the amount I had asked for. I contacted Alimed a couple of times about this and they said they would get back to me and I have not heard anything. we ordered these dumbells because we needed them and unable to use until we hear how to proceed

My order was NEVER RECEIVED. When I complained about it via email, I received NO response.

I ordered gait belts, which I was lead to believe they would shipped immediately in good faith. I had placed a larger order a while back ago and we got the product almost overnight and was very delighted. I had to inquire again where was my order was this time only to be told they would have to research it, and then to be informed it would be delayed sometime. I am very aware of COVID-19 impact since I deal with several vendors weekly being the senior buyer at our facility. I feel AliMed should have reached out to me about the delay immediately when they were aware of the delay. Please be thoughtful of all your customers regardless of the dollar amount of their orders.

I had order something from the site. It was IR thermometers. When I had called to find out about the status of them I was told they were coming and they were no longer selling them on their site because the manufacture couldn't keep with the high volume coming in.Then a few weeks later I get an email stating that my order is cancelled due to the fact they don't know when I would have gotten my order. Just not happy that I was told I was going to be able to get something I had been Looking for and find out that they will no longer filling the order, and now I have to try to find an item like that some wheres else.

Horrible, uncaring company. Tired to ask a question about an expensive product and and finally got an email from a "Kylie" telling me that I had to have my physical therapist call them! Honestly, if Alimed doesn't want to sell to patients then take your website down and only sell wholesale. Further, her answer was uncaring, almost like she enjoyed passing me off. Thanks, Kylie, for making my day as a disabled person just that more difficult.

I've been an OTR now for 20 years, I have used many, many splinting materials from different vendors over the years in the 10s of thousands of dollars. I recently needed a hand splint for one of my patients at an ALF. I went on line and purchased a resting hand splint on my own dime from Alimed. I ordered the splint based on the measurement chart on the website. Problem one it took more than a week (around 10 days) for them to even ship the splint. When it finally did arrive like 3 weeks later it was too big. I repackaged the splint and called Alimed for a return label. This took 3 phone calls over a period of 3 weeks. They told me 5 to 15 days for an emailed return number. Finally they emailed me a number with return instructions for credit and a 20% restocking fee. Really... who in there right mind would ever do business with these guys. Your business model is simply aweful. If there was away of giving you a negative 5 star I would give you that.