AliMedReviews of alimed.com

I don't know quite where to start. There is obviously a lack of communication between our ergonomic specialists and the AliMed "customer service" representative Lexi Crump. Suffice it to say that Lexi treated our "transaction" in quite an unprofessional manner. I am frankly shocked. Bristol-Myers Squibb is not some corner store. I was told the price of the arm pads ordered through our Ariba System was $34.99. I received my first email from Lexi indicating there was an additional charge for shipping - $9.99. Once the PO was modified to accommodate this shipping charge, I was then told the price of the arm pads was This is my email to Lexi after investigating how to increase the PO to accommodate the unknown shipping charge: "Hello Lexi: Your message below was investigated thoroughly to find a solution. After contacting the appropriate team, here is their response: Please be informed that the supplier can still submit their invoice adding the shipping charge thru ARIBA without this being indicated in the Purchase Order. They can add additional charges when they submit this thru ARIBA. So please process the order, including your shipping charge, as instructed above Lexi. Thank you - Debbie Lexi's response: "After having a conversation with Alimed’s accounting representative for Bristol Meyers Squibb, we have decided that we need to stick to the current policy. There have been too many instances over the years where BMS will not pay our invoices because pricing doesn’t match, and they “say” they weren’t notified, therefore, we cannot accept purchase orders until the updated changes have been made in Ariba. I personally provided a shipping charge list to a BMS buyer last year, and will provide that again in this email chain for ease of ordering in the future. If you have any more questions on this, please let us know!" All I know is that the entire experience has left a very bad taste in my mouth and I have never, in 21 years of ordering supplies for BMS Treasury, have I ever dealt with such a situation.

Everytime I try and order products for my office I have issues with having an account or not, and pricing. I just want to be able to order products from you at a reasonable price so I can resell in my office. It usually takes three or four calls from my office, which takes away from patient care. I would like to order Accomodaters and cork insoles from you but your pricing is higher than me purchasing from another dealer. Lastly just ordered an afo in black and received a white one. I am a solo practitioner tying to stay afloat...can you help me out?????????

While my overall customer service experience with the company is usually GREAT! The last month or month and a half I have been trying very unsuccessfully to receive an Return Authorization for a device that the manufacturer (at the request of AliMed) sent to the veteran twice. The order was duplicated in error and the error has not been corrected, nor have I received any indication the status of the return and subsequent credit.

Had an item that needed to be exchanged as the item had a defect. Customer service gave me an RMA and I sent the item out but didn't send the replacement even though it was clearly written in the email that we wanted to do an exchange. After a few days of not receiving the part, I reached out to customer service to find that there wasn't a replacement being sent to us and I had to place another order to get the part. The frustrating part is that departments were waiting on this part that we were expecting to receive just to find out that the exchange wasn't put through correctly on AliMed's side and the part we were looking for wasn't on its way to us.

I keep receiving bills from AliMed and I've never ordered anything from them before. It's very frustrating. And now you're asking me or send a review?

Took over a week and we still haven’t received one of the pieces of medical equip.

This company made the mistake of duplicating a PO from the VA and double charged against it. They now refuse to credit the VA for the duplicate unauthorized charge and also refuse to answer emails regarding a resolution for the unauthorized charges.

I ordered a very expensive ($500+) wheelchair cushion which was delivered in the wrong size TWICE!!! I have since heard that there was some kind of glitch in your processing system, but it's very unfortunate to have that kind of service. fortunately the patient involved was not adversely affected, but they certainly could have been. I have been ordering from you for years and never experienced anything like this.