AliMedReviews of alimed.com

I ordered on item over a year ago. Since then my credit card has been tested with small charges. I asked Alimed to close my account since I cannot remove the credit card info from my online account. Only got a canned email response and my account is still open. 6/13/2022 Trustpilot indicated that Alimed wanted more info, so I resent the emails from May requesting the account be closed and again requested the account be closed. No response from Alimed (as usual).

If I could give zero stars I would have. This company is TERRIBLE! I ordered ankle braces ($80 each) which were flimsy ace bandages with complicated straps that did nothing but squeeze my toes. I wanted to return them immediately, but I had to “request a return” first. A few days later I was granted a return number (about 10 digits long) along with absurd instructions. They never even tried to replace or remedy the situation. I paid $12 to return the garbage, plus $3 to make them sign for it because I don’t trust these people one bit. I have no doubt it will take months for them to refund my $160, if they do at all. I will cut my losses with Alimed, and never ever buy anything from them again!

AliMed's "Bait & Switch' SCAM! They advertised a Lift for $277.25 which weighs over 150# and charged $23.99 for Freight. I was sent a 1# Canvas Strap via UPS. I REFUSED delivery and UPS returned it to shipper and sent me the Proof of Delivery. I have filled out their Return Forms and called them repeatedly to no avail. They continually reply with Form Notices but won't refund my MasterCard charge. Cheating old handicapped Veterans' hoping they have memory problems is an example of their criminal Business Practices.

Wish I could give 0 stars. Ordered brace on Friday they never processed the order so over the weekend I canceled the order on the Internet and also called and canceled it on their phone line. They shipped it anyway so I would have to pay shipping and handling and a restock fee to return it. They are completely incompetent.

i ordered an Orthosis for my husband's paralyzed right hand in mid-April and received it on 4/27/21. The order was for a right-hand Orthosis and was one for a left hand. I contacted customer service on 5/3 and was told my request for a return code would be submitted to the Return team. I never received the code and spoke to a member of the Return team on 5/17. She told me that the warehouse was investigating the problem and asked for 24 to 48 hours to resolve the problem. Today, 5/21, I called again and was told the warehouse is still investigating. Obviously, this is an absolute necessity for my husband.

First of all my order arrived about 10 days later than originally stated. I cut them some slack because of COVID and it's December. BUT, I orders the shoes based on their sizing info and the were too short for my feet. My toes hang off the end! I called customer service to see about an exchange. Apparently they were non-returnable, which I didn't notice when I ordered them. I would be ok with that policy even if I did't see the info when ordering because that was my mistake, but I feel since the sizing is off they could and should have helped me by exchanging them. If I had realized the sizing was off, I could have ordered the correct size. Now I am personally out the money I paid for them, since I have no insurance coverage for such things. Poor business practice on their part. I am disgusted by the whole experience. I will never order from them, and will share my experience with others when pertinent.

Ordered two thumb braces. The elastic started to separate after two wearings on one. Sent an email to customer service requesting a replacement. They replied they would send my claim to their “returns team”. It is now a month later and I’ve heard nothing even after several emails inquiring about status. Some of the worst customer service I’ve had. Will never purchase from here again. I expected a lot more for the price of the items.

I ordered a brace from them, at the checkout stage I entered my address and it stated free shipping, a day later I get a message saying it's not free shipping, it costs instead $96 !! for an item that weighs 1 KG. Even after I agreed to pay it nobody is responding for more than a month. Now I need to open a claim with Visa for my money back