AliMedReviews of alimed.com

This website is a joke. Sent me wrong item, and didn’t let me return it and no refund. Highway robbery. Please don’t purchase from them.

Device is not useful for non medical persons. I purchased and opened to figure out how to use. Directions are poor. Could not return as I opened. Could not know if it was usable unless I did open! $200 down the drain.

I work for a public school district. I placed an order for an electric high low table, after one of our Physical Therapists obtained a quote from AliMed. I called after 15 days of not receiving any information about shipping. My order was received but sat without being processed. The customer service person said that I would need a credit approval or had to place the order with a CC. I asked why no one contacted me. They did not have an explanation. I gave a CC number and they supposedly placed the order. I got an email 10 days later that said my color choice was unavailable. I responded right away to the email and selected another color. Apparently, no one followed up on it again. It sat another 5 days until I called again. Customer service said that my change was noted but it had not be ordered. I asked why, there was no explanation. At this point, I wanted to cancel the order and take my business elsewhere. Unfortunately, we had already started the school year and desperately needed that table for a student with special needs. I confirmed with the customer service person (Amanda) the details of shipping and arrival. She said it would definitely arrive by Sept. 6. This has now been over a month and no table! Sept 6th came and no contact from the freight company or AliMed. I called AliMed customer service again. I was told there was a delay in getting parts at the manufacturer and they did not have an ETA. I asked why no one had notified me. No explanation. I asked to speak with a manager. I was connected with Phil Evans. He was apologetic and we worked out an expedited plan to get it. He agree to way shipping costs for my troubles. He said would send me a confirmation email and call me back with an ETA. I never got a confirmation email. I emailed him for a week and left phone messages. No response. I called customer service again. I am desperate for this table and now feeling like the process of ordering elsewhere will only take longer. I am connected with LaTrell. She was the best customer service associate I spoke with through this entire ordeal! She got in touch with the manufacturer, Baily. They told her that the hydraulics were back ordered and that the table could not be assembled and shipped until they were received. Their ETA was OCt 23. LaTrell asked if they could expedite in any way. They said no. I asked LaTrell to cancel my order. She apologized and was respectful and embarrased at my experience. I told her that I was appalled that an International Sales Manager with AliMed would provide the same poor services that the rest of the company had. Your company lost my $5000.00 due to lack of communication and untruthful ways. I wish LaTrell well! She is a gem!

Lost the order!!!

Bad advice on sizing from their customer service. I kept ordering until I got the right size. When I requested authority to return the two finger splints that didn’t fit, they never responded. They will not allow you to return anything unless they give you specific permission. Now I am stuck with $78 worth of splints that I can never use..

Inaccurate description of item on website led to item Needing to be returned. Having difficulty getting return label from AliMed. It has been over a week and a half that I have been waiting for the label.

I called you company and canceled the order because it was wrong order and even then I received wrong item . Your representative told me that money will return to my credit card. Can you please help Thanks Dr Syed

I am a therapist and I personally purchased 2 workbooks through Alimed. On the same day that they arrived, I received a catalog from Pro-Ed, who offered the same books for $19.75 cheaper - EACH BOOK! I called Alimed to find a solution, either price match (store credit or refund, I didn't care) or return the unused books and although the representative that I spoke with was very nice, she was unable to do either. If the difference had been a few dollars per book...fine, but I can not see any reason why your company is charging almost $20 per book more than competitors. I will certainly not order from Alimed again and I will spread the word not only to my therapist friends purchasing supplies for themselves but also to employers who are doing the ordering for their facilities. No one likes to be ripped off!