alightReviews of alight.com

They didn't file our Medicare application until 2 days after the deadline. Getting through to them just to talk about it is impossible. We spoke with them well before the deadline and got a confirmation from them. But they never submitted it until 2 days after Medicare's deadline. They are the worst company I've ever experienced in my life. I can't even believe they're in existence. Run as fast as you can away from using this company.

We have been covered previously with Hewlit Packard Retiree benefits. For 2026 they transferred our health and medication insurance to Alight for management. This has been a nightmare! We were told we had until 12/31 to apply since HP had discontinued coverage. After doing extensive research and making multiple appointments with the Alight Representative to clarify all questions, we applied for a Medicare supplement plan through Alight on 12/8/25 and went through the entire application process correctly. We hadn't heard anything from the insurance company in the following week, so I went back to the Alight website, only to find our applications were marked as incomplete. There was no way to find out what was wrong. We arranged for another meeting on 12/19, and their representative looked into what had gone wrong. She indicated that we had not completed the verbal signature process, even though we had, and she said we would need to do the application all over again. So we each did a representative assisted application with her by phone, and I insisted that she remain on the phone to witness our verbal signatures. The applications showed as pending. But by 12/22 the Alight website showed that both applications were incomplete. She said that she suspected that there was a problem with communication between Alight and Harvard Pilgrim but could not give me a case number until 12/26. She said she would call if issue not resolved by 12/29. Did not hear from her. 12/30 (one day before expiration of present health insurance) Called Hewlitt Packard for help. They got on conference call with my husband, me and Alight - spent over an hour, to be told we had to contact Alight and make an appointment. Got Call back from Alight licensed rep, who said this was a known issue, but could not issue written statement that we are covered. He said we have guaranteed issue beginning 1/1/26, But if something were to happen, we should pay out of pocket and then look to be reimbursed. Said manager unavailable to escalate issue. We now have less than 36 hours before our current insurance expires. I have been on the phone cumulatively for over 24 hours since issue began.

GBT, Global Business Travel uses this worthless company for benefits. Outsourced to India and none of them understand basic questions. BASIC. They read from scripts. You receive numerous letters in the mail, all with contradicting information. They don't understand Cobra, they don't understand medical benefits, they can only open "tickets" and send through to your company, who doesn't have the time to read.

Does anyone actually work at Alight? We have waited 2 weeks for my wife's papers to be received and they were faxed the day of. It should be immediately not 2-4 business days, I feel this is an office full of no one or at least people not able to fulfill these demands. People are going without pay because of Alight's negligence and just sheer lack of respect for anyone's time or health. Sincerely I hope this company gets replaced. Thank you alight for making this year so much harder

This organization is not capable of operating in the insurance industry and should be legally dissolved. They consistently accept payment for policies and then cancel these policies claiming "lack of payment." When pressed, they claim they "lost" or "incorrectly" applied the payments and restore the policy. I've spent countless unpaid hours dealing with Alight's incompetent representatives who consistently lie, but quickly backtrack when confronted about their lies.

The worst company to help you with chairmen service when you are in a leave of absence !!! Just horrible care managers who don’t call back and customer service people who can’t help you !! They frequently loose paperwork doctors send to them !!!absolutely horrible!

This company is horrendous to work with. We have an HSA and a Limited FSA through them. When you send the correct documents (dates of service, description of service amount and patient portion)They still do not accept. Mind you, my purchase was prescription contacts service dates in the plan year and they still only partially accepted. I am at a complete loss. Next step is a complaint to BBB. My contacts were charged as a split amount and they only approved 1 of the 2 transactions. I even spelled it out for them. They need a complete retraining on the claims side of things. I’m begging for our company to switch TPA’s.

They are the worst. My mom is ExxonMobil retiree and she passed away recently. I contacted employee benefits to report her death and discuss her life insurance as funds will be needed to bury her. Said I had to speak with Alight rep. The earliest appt available was 9 days later (today) with rep Jon 847-383-4985. I waited and waited and no call from Jon. Twenty minutes after appt time I started trying and reach someone the benefits center. While I was doing this he called and apparently the call went to my vm. No apology for being late or attempt to call me back. Just left a msg saying thanks for reporting death and will take likely 3 weeks for the paperwork to be sent and no need for me to call back unless I have questions. Of course I have questions, that is why I scheduled appt. Tried calling his number and it doesn't accept incoming calls. I am in tears as I type this. This company is the worst, and from the reviews I'm not alone. I tried calling the main number and it tells you to hold for an operator but when you do, it disconnects you after being on hold 8 minutes.