alightReviews of alight.com

Alight Health Retiree solutions is the worst company I have ever dealt with. Especially when you are dealing with health care providers, medical questions etc.. and they are suppose to be the subject matter experts..lmao ...Customer service is the worst can't hear them ,they are not informed or knowledgable on simple questions about benefits. I Spoke to an individual ( Representative ) where I could not understand a word he was saying. His attempt at english language was atrocious . i saved a recording he had left me. I had other people listen to it to see maybe it was me.. nope they all said complain or report him.. I am so done with this fly by night company who hires anyone off the streets. Multiple dates on the phone wasting my time..

I would rate Alight a zero or less if this were possible. Over the past year, Alight took a year to process a death benefit and lost the death certificate. They canceled my mother's health insurance 2X and, during the 2026 enrollment period, dropped her plan completely. She's 93 years old and they scheduled an appointment with her to choose a new plan but never called. I have called them at least 20X and the problems they say they are fixing never get fixed. Yesterday, it came out that they had billed my mothers checking account for a premium to the plan that they had dropped the previous month. She doesn't want their Aetna default plan, has told them that for months, and opted for a different plan outside of UAL benefits that was actually cheaper with the same coverage. I got that Aetna plan removed after talking with Dani in customer service but I have no confidence that it will be done correctly. This morning, I get a call from Anthony telling me that Alight does not have my mother's Medicare number and that Aetna will drop her coverage (the one she did not want but they forced her into) if she does not provide it. UAL, you have done a huge disservice to your employees and retirees! Shame on you!

They're the worst! Had to request reimbursement due to them freezing my account (happens a lot). Then I go to cash my check and they decline it. They're closed on the weekends for whatever reason. Service is not in the US. they constantly claim they can't verify my charges making me submit receipts.

Can't believe such a big company cannot even get a decent website that works. Its been 3 weeks since I requested a 401K statement, yes, you have to request, you cannot just click and get an up-to-date statement. Every week, I get an email stating, "This message is to inform you that we are still working on your issue. Currently, the statement being sent electronically is a technical issue and is being resolved. You will be contacted no later than 5 business days from today on the status of your issue." So now they look good as they move the date of the request to the current date...perfect! This is on top of having issues logging into their website most days, or clicking on a page and nothing happens. Normally, I just leave and come back another day. This is the 1st time I am raising a helpline ticket and they disappointed me there as well!

Absolutely the worst experience I've ever had with any company. Hearing aid purchase denied on the 23 Dec. I called to get an approval and was told it probably wouldn't happen until after the holidays because every on had probably gone home for the holidays. I had to use my personal credit card to buy my devices. Later, after I filed a claim, it was turned down because it didn't say hearing aid on the receipt. I called to get this rectified and they were basically worthless on what I should do. I've also had most of my claims DENIED so this is a new tax thing so your frustrated and give up. TOTALY WORTHLESS COMPANY...

Their customer service is beyond horrible, it's completely nonexistent!! I have been trying to reach them for 3 months to rollover my retirement benefits to an IRA which is a time sensitive issue and still haven't gotten in touch with them 🙃

ZERO STARS. I am no longer with my employer and am trying to transfer my HSA to another provider. First I sold my investments and made sure all the money was in the regular account. Two months later and no transfer took place. I called Alight and after going through 4 representatives over more than an hour I was told that they couldn’t tell me why it had not been done and that someone would contact me within 2 WEEKS! I asked for the survey so I could complain, the rep said ok then disconnected me. A few minutes later she called back to say the reason my transfer hadn’t taken place was because I now had 4 dollars in the investment account again. Not sure where it came from, but I had to transfer that 4 dollars and start all over again. I did that. Another month has passed. Today I checked and I suddenly have ONE CENT in the investment account again, but it won’t let me sell one cent. I called to find out what to do and I am now waiting, number 18 in line. Meanwhile Alight is charging me every month for an account I don’t want them to have. (My new company does not charge a fee). Oh and when the rep called me back, I asked for the survey again and she disconnected me again. This company is THE WORST!

This company turned off my card 2 days before the end of the year with absolutely no way to rectify the problem. I believe it was an attempt to keep the remaining 258.00 on my card. I think this company is a scam and I will never use an FSA card that Alight is in charge of. I will tell everyone that it is not worth the benefit of paying the balance pre-taxed income. The representative helped as much as he was able but the company itself is designed for people to lose their money to. Garbage. Awful. 0 out of 10. Never again will I use you.