alightReviews of alight.com

I am extremely disappointed with the service—or lack thereof—provided by Alight regarding my in-kind rollover. What should have been a standard process has turned into a week-long ordeal of chasing down my own money. The Timeline of Inefficiency: • Initial Request: I initiated the release on the 23rd. • The Delay: For a full week, the funds remained stagnant with no proactive updates from Alight. • The Runaround: I had to call in multiple times just to get a status update. It felt as though my funds were being intentionally held until I reached a breaking point and demanded a release. • The "Glitch": After being on the phone for over an hour today, a representative (Azmavet) finally claimed the delay was due to an "in-house glitch." This felt like a convenient excuse to justify the negligence and manipulation of my funds over the past several days. The Bottom Line: The hesitation to release my money until I called back to "remind" them is deeply concerning. The lack of transparency and the hour-plus hold times just to hear about a "glitch" is ridiculous. If you value timely service and financial transparency, be wary of how Alight handles your assets.

Poorly designed website that is difficult to navigate and lacks flags and highlights for specific actions needed. Based on direct experience they are sent documentation but don’t check they have them

I feel in my kitchen went to urgent care trays were done showed I fractured my distal fibula. The max urgent care said they could wtite me out was 3 days,but for me to call Monday to ortho doctors which I did. Doctor made a 2 week follow up appointment see how its doing mind you I have a boot and crutches. Well the women at alright is like we have 2 different Doctor release....huh no you do not if she would have looked closely at paperwork one shows from urgent care the other shows follow up appointment...This insurance company is a JOKE I have paid for short term disability almost 11 years never have I had a claim and now I do they want to drag there feet question things thats not even there. People's lives are in someone behind a computer that has NO clue. This is so not right,

Nothing with the company works. I’ve had to call three times to get my contact information updated to get their website to work so I can access my funds. And it takes them forever to even email a form they need mailed or faxed back because not a single one of their systems work to update my information. Yet they can still charge to hold my account.

I pity anyone who’s forced to interact with Alight because they’re co. outsourced to this hot mess. How are they still in business??? Phone wait times are hours long. Book an appointment? They don’t call. Then they have the nerve to say we’ll call by end of day. Of course by then, your day’s schedule is shot & the likelihood of missing the call is high. Alight sucks

I am a Chhildren's Hospital Los Angeles staff member. As a note to everyone, this company is not U.S. based and is officially a call-center in the Phillipines. The representatives know English, but what kind of service can they remotely provide when my sickness-based reimbursement concern is here in the USA? I don't care if they are PH, as long as they are well-versed in our partiucular buisness-benefit model, but professionally disgusted with our CHLA benefits program going off-shore without notifying any staff of the change in customer service. When one is sick and dealing with all manner of minutiae to regain health and recover, a campus-based office with people (whom are in the same benefit netwrok) which is readily available to visit or call makes a huge difference in regards to minimizing the frustration and longevity of personal helath claim questions and resources...which an off-shore telemarketing warehouse cannot provide. BTW: it is extremely difficult to ascertain the pre-recorded 'company' name of this organization at the start of the automated phone-in processes. The recorded message is NOT clear enough to distinguish the name of ________.com. It was only after asking the 'representative' (who was a really nice person) what the "dot-com" name is that I finally figured out the name is 'ALIGHT.com"... which led me to this review page at Trustpilot. I understand financial losses in the medical provider field due to narcisstic and immature Trump policies affecting health compensationa and distribution, and tough decision had to be met to keep CHLA afloat, but not knowing our prior accesiblity to on-site staff benefit division is not an option anymore is quite alarming.

This company needs to be put out of business. Look at the reviews, they are the worst on trustpilot. They fail in every way imaginable and take shortcuts to make themselves more money at the cost of those they are supposed to service. This company should be allowed to continue to profit like this from such abysmal execution. We NEED TO GET THIS COMPANY DELETED , SPREAD THE HATE TOWARD ALIGHT

Absolutely terrible. Not one single person has English as a first language. Inconsistent communication. I got a call during the day saying my leave was as approved. At 11:55 pm that SAME day, I got a communication that I needed to submit more paperwork. Then told the wrong return to work date even though the paperwork with the right return to work date was submitted. Received a phone call the next day saying I need to submit paper work that was literally submitted the day before. When asked why, I was told she was calling on behalf of my case manager and she didn’t know. When I asked that my case worker please contact me because I was confused and getting frustrated, I was hung up on and 15 minutes later received an email saying everything was approved. This is ridiculous to have to go through ALL of this when I’m trying to make sure my job is protected and that I will get paid during my time out from a work related injury. Absolutely terrible.