alightReviews of alight.com

Awful customer service. Extremely long wait times, often get cut-off or redirected to where you started. Customer service reps appear clueless on how their process works. I have had to wait several weeks to receive postal mail confirmation (twice).

This is the parent company of our current corporate retirement management system. They have sold my personal information to numerous companies which at this point I am so tired of being invited to information investment luncheons I have stopped picking up the phone just in case it was another solicitation. Their website is garbage and does nothing but push you to asking for financial guidance for a "minimal" fee. With an overall rating of 1 1/2 stars, it is absolutely amazing to me that a fortune 500 company would be contracting their services.

This bank makes it as difficult as possible to get your money out of your account. THEY WILL NOT ELECTRONICALLY ROLL OVER YOUR 401K to an IRA. They will only issue a check!!! And if you want the check sent to your IRA bank, it could take weeks. So you have to have the check sent to your home, then you have to mail it again to your IRA - NO WIRE TRANSFER OPTION!!!!. The customer service is off-shored, the agents read from a screen. IT IS THE WORST!!!!!!

Worst company I've ever worked with. Their phone system cuts you off after they put you on hold forever, their employees are incredibly bad at their job and have almost no knowledge, and their incompetence cost me $4000 in 401k funds because they have no clue how a rollover works and gave me faulty advice.

Get Reimbursed is broken. Keep getting this error: We apologize, but we were unable to successfully establish the necessary connection to the system. Please verify cookies are enabled in your browser security settings.

They handle my 401k for the company I work for and are awful. Representatives cannot answer questions and must submit tickets to the back of the house. The response times are 2-3 days and canned responses. I wish I could easily sue them for how negligent they are with handling my account!

My mistake. I usually research a company thoroughly before buying from them. I did not do this with Alight. I purchase several items, totaling more than $100. When I received them, it was clear that the sizing was way off. I've worn a size 20 for many years. I couldn't even get the clothing on. Likely closer to a size 12. And very cheaply made. Everything labeled "made in China". I returned the items immediately. I received an email from Alight stating they will credit my card with $62.10, and issue store credit for $40.50 since they don't provide refunds for items less than $25. What?!?! What a rip off. The store credit will do me absolutely no good since the sizing is clearly not US sizing and no offer of garment measurements are on the site. Very disappointed. Buyer beware.

I bought a pair of pants for my daughter, and they did not fit properly. I returned the item, tracked it, and I have not received any notice from them that they got the returned item, and still have not received a refund----I had called them and got the same dull customer service from whoever answsered the phone. She instructed me where to return the pants, I got a notice from UPS that they were delivered to them and ----as of yet...no refund. I would not do business with this company---period. Actually NO STARS in my opinion.