alightReviews of alight.com

I would give them a negative rating if I could!!! Two of my former employers rolled our pension services over to Alight -- just ABSOLUTELY HORRIBLE services, wait time, web site accessibility, etc.

Terrible follow up and issue resolution. No case numbers, tracking of issues to resolution or accountability. Don’t hire this company and do this disservice to your employees. Even the most basic issues are difficult. It’s clear their focus, systems and process do not have the customer in mind.

Absolutely appalling !! I called from the UK 8 times, each time the wait time was longer than 50 minutes I am with RAI Benefits. I placed a request on the system and 3 days later no reply.. The worst I have ever encountered in any country!!!

This outfit is totally incompetent. They manage our "health reimbursement account" and their website is incredibly screwed up. I hope nobody takes this outfit seriously. We have to go through them for medical cost reimbursement. The account typically runs out by late spring so the claims they reject erroneously don't matter, especially since they're to dumb to check for the same claim made several times and reimburse multiple times. What a joke.

I would give negative stars if I could. Alight manages my husbands retirement benefits for Siemens Healthineers and getting a lump sum rollover of his pension has been beyond difficult and time consuming. There is no customer service to speak of. To get an answer to a simple question we had to make an appt with a retirement specialist and wait over a week and the person wasn't able to resolve the problem. The Alight website is awful and doesn't work properly. Very disappointed that Siemens has placed administration of hard earned retirement funds with this inept company.

I work for a company that offers a pension and Alight keeps messing up my service time. Initially they eliminated the first 3 years. They blamed that on the previous 401K management company. I wrote a complaint to the Department of Labor and it was fixed in 1 day. Less than a year later, the eliminated 10 years of my service time! I filed a complaint with the pension manager at work as well as with the Department of Labor. The union and human resources, with whom I initially tried to rectify the situation, either wouldn't or couldn't help me. I then filed another complaint with the Department of Labor. I have since been locked out of my account and when I call, Alight hangs up on me.

Trying to add new dependents at DTE Energy through Alight. A number of phone calls and nothing resolved. A terrible experience. All of my dependent verification documentation has been sent but Alight can not verify my dependents because they have their own verification dates wrong.

Totally broken user experience, including customer service. It all started because I need access to a simple tax form. The kind of information that takes 10 seconds to get on other accounts. But not on alight. First, the system asked me to change my password. I use a password manager, so can generate arbitrarily hard passwords, as is best practice. But there is a confirmation field that doesn't support paste, so had to enter the confirmation manually. Ok, irritating but not a show stopper. Then, it asked for some additional verification (my maternal grandfather's first name). Somehow that information was rejected thrice. And now my account is locked. I then tried to contact their customer service to sort it out. I called four times, each of which I was asked to navigate a byzantine labyrinth of phone menus (at some point I was offered an option to report a death!), then put on hold, and invariably eventually got disconnected. I tried their callback system: it did call me back, then put me on some additional hold, played music, then went silent, then eventually disconnected. I also tried to stayed on hold, heard music, then silence, then was disconnected again. Finally, I got a representative, who started painstakingly to take in my information over a very bad connection ("can you hear me?"; "so what company do you work for?"), and she was disconnected mid-sentence at the 2-minute mark or so. What about some modern security authentication measures (e.g. MFA) to start with, rather than this childish and useless comedy of errors? What about having a decent and usable help center?