alightReviews of alight.com

Terrible service, didn't explain some basic implications around my 401k.

What were P&G thinking when they decided to use this company. I have tried over 3 days just to get someone to answer my call. I have raised tickets which they just close.

EY is using Alight to offer Better You benefits and also "Firm managed" pension plan. As many stated, what EY was thinking?! The customer service, the management, the level of technology, the qualification of personnel - everything screams THESE GUYS ARE YOUR WORST NIGHTMARE. I wasted 3 months trying to get my pension from them after I terminated my employment. Calling them is pain. Making appointments - is waste of time, they can call you 20 min after appointment time, after few rings - they will hang up to never call back. They schedule in CT time, but then call you in ET time. To make matters worse, they cannot manage a simple transaction of direct rollover. I requested my roll over to be done to Fidelity. They told me I'll will have to wait 6-8 weeks (!) after my employment's termination. Then they made an attempt to make a transfer to fidelity that was coded as "contribution" (!) (Which would put me at odds with IRS. Thanks God, Fidelity rejected that transfer. Then, 3 weeks later they sent me a check (even thought I requested a direct transfer). This check was written into my name, but not for deposit at Fidelity, but some kind of local bank in Missouri (and I live in Michigan). I spent about 5 hours in total on the calls with Alight customer rep, last time I spoke with them - the guy wasn't able to even tell me what would be the name the check is to be issued into. He tried to read it 3 times and each time it was something else. My advice - if you have an option to keep money with Alight till your pension, or take them with you - don't even think twice. Take them while you can. 20 years later these clowns will easily tell you they have no records of your pension and don't owe you a dime.

ZERO STAR COMPANY. Unilaterally "automated" our Medicare Part B premium payments reimbursements BUT in amounts that are incorrect - not amounts of premiums, then denied claims for reimbursement that we never authorized on gounds that no funds were available to pay claims we never submitted. Finally got to the fourth level of "customer support" - "Reimbursements" (At the telephone number they told me to call in writing) and even she could not help. Have to refer to fifth level. On hold for two hours with noone picking up at the fifth level. Obviously, not organized to deal with thier repeated errors. This is on top of other problems already reported. Hopeless.

The most constructive advice I can give is: if you care about your employees you will never choose Alight to handle your human resource needs. My father, with a pension from Rockwell Automotive, has died recently. His pension is managed through Alight. It's as if Alight is made up of one website (not a good one) and one human. The human is quite nice, but working within the convoluted 'secret handshake' set of passwords and requirements is high-blood-pressure frustrating. I need a 'password' to have you, Alight, access my father's file, even though you have our POA documents? A password you, allegedly, sent in the mail (to the wrong address) because it's against policy to send an email? Seems like Alight is set up to frustrate employees and their families into never making claims or receiving their pensions. I think the Attorney General might want to check into this 'company'.

Website is horrible -- can't even get a page to load so I can sign in. iOS app is horrible. It's nearly impossible to get quarterly reports. I need to roll everything into another 401k. I can't even.

Horrible service. Slow to pickup, call backs way past when promised (e.g., promise a call back in 30, get one hours later), answers to questions vague, processing times stupidly long (e.g., 30+ days to process a transaction).

1. Submitted all information required for a claim online, claim came back denied because "wrong information." 2. Re-submitted with newly requested information online, claim denied because "wrong information." 3. Re-submitted with newly requested information online (which was same as first submission but I provided even more evidence), claim denied because "wrong information." 4. Called them, got someone on the phone who took 10 minutes to review the claim submission and informed me they would submit a ticket to get my first submission approved, since that one had all the necessary information. 5. ???