alightReviews of alight.com

Great place to call to listen to hold music for over an hour. They block access to HSA/FSA funds, block access to your account then make you call to only have you wait for what seems like an eternity.

Alight takes are of choosing my Advantage plan for company i retired from. What a nightmare using the answering machine. They regurigate miles of stuff you will never remember to CYA and can follow along with fast enough. The agent helping me was supposed to be certified, whatever that means. The agent were very nice but didn't know any more about the plans than what the computer comparison showed. Had to put me on hold to ask about what the meaning of stuff in the plans. The website for applying for reimbursement for spending account is like the rest of web sites. Takes a lot of screwing around to get it to work till you figure out all the tricks. Etc, Etc.

I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWHERE ELSE IF YOU CAN!

Completely over their heads when it comes to managing my company's 401K plan. I'm retired and trying to roll my funds over to my own rollover IRA at a highly reputable investment firm. The plan statements are inscrutable, the customer service reps know just about nothing (though they are at least pleasant), and the whole experience is excruciating. My financial advisor scratches his head when I describe the statements I get from them and the information that is NOT provided. This firm used to be a health and welfare benefits consulting practice. They were never investment managers. They have no business trying to play at being investment managers. I note that the head of Global Benefits for my former employer used to work at this company when it was Hewitt Associates, which perhaps explains a lot. What a disservice to all the hardworking employees and retirees to stick them with this poor excuse for savings plan support.

Worst company ever especially when it come to your YSA. They are useless when you need help. You send document after document and it is never enough. This is my money i put in the account but they act like i am a criminal for spending it at the doctors office.

I think in my situation I think that negative stars would be sufficient for the LACK of support they provided me. They DONT DESERVE THE 1 STAR THEY SUCK SO BAD!!!! I work for a very large corporation and have been relocated for work. This is costly for my employer due to the expenses they incur on my move. I opted to buy a house and took advantage of the ability to use some 401k money to smoothly transition. That was a wonderful thought but a far cry from reality. My initial call to inquire on the process and how much I could get they said my account wasn’t reflecting the correct amount as I am 100% vested, they were to contact IT and get that fixed and I could take whatever I wanted out the funds. I checked the screen periodically to see if the number for available funds changed, it did not so I had to call. I called and the next person told me I didn’t have funds available beyond the amount show on screen. I said double check because the lady before putting In a ticket to have it fixed. She said she was wrong that I could only have a fraction of the money for a home purchase. I called a few more times to see if that was correct but they had it noted in the system so each person just said the same thing. All of this started at the end of September with an anticipated closing date of 10/26/23, they were aware. After many rejections I accepted that I had to take the lesser amount, increasing my note but I’m already committed to the house and the move so I must do it. I did the hardship withdrawal and started the process. Let me reiterate everything is virtual, there is NO ONE PERSON who handles your request thru the complete process, nor do they tell you that the means of communication is their website, and you can only get their email you cannot respond to anything. Such a horrible process, so every day I had to call, to see why my documents were rejected. I sent the documents from the closing agent, I sent them from the realtor, from my mortgage company, I sent everything possible the entire month of October, I finally got a woman to hear my frustration last week as I am in tears, I have closing next week, I have movers next week and I still don’t have my money. I should have just called my lawyer and got her involved because they said they would escalate the request last Thursday, and as of today the following Wednesday I do not have my funds. I have closing scheduled for tomorrow, which I can no longer do because they bank holds the funds 24 hours before they are available. So, Alight has screwed me royally. My Son, my Mother, my two dogs and I are now in a house that is empty, with blow up mattresses and none of our things. My belongings are on a truck that has no timeframe on when to deliver because I cannot get them to tell me when the money comes. Yesterday when it was not in my account I made the call, for the record every single call takes no less than 30 mins, so my company thinks this is a good service, but it wastes so much of our time when we must talk to them. Anyway, yesterday I call, and she tells me that the payment is released, I asked what that means, she said there was nothing more they could do because the payment is released. So I called my bank since its release from their bank it cant be far must be in route to my bank. Chase bank has no record of it they show nothing…… so not in route and still don’t know what released means. I told her that there must be something they can do, have management call the fund and ask to expedite the payment, we do that all the time for suppliers, she continued to reiterate that there was nothing more she could do! Keeping in mind she is the one who initially put my request as expedited… such a disgusting mess these people are. This story needs to be told because I’m sure I’m not the only one, if they can’t fix their business we need to go somewhere else. It has been a full month of trying to get MY MONEY, and here i am 24 hours from closing and have to cancel, i am afraid to even try to reschedule, for when i dont even know. These people are horrible... HORRIBLE

State Farm retiree - customer service?? What a joke! Several months, umpteen phones, couple mailings of requested documents and still no YSA reimbursement approval. Never had a problem with previous company (Hewitt). Have been retired 16 years and all of a sudden I don't qualify??? What is that about? Started in May/June 2023 and still trying to resolve Sept. 2023

I wish I could give Zero stars. This company is impossible to deal with. They constantly put my card on hold for receipts they request MONTHS after the services have been paid. Then when I send the receipts in (clearly labels as Lab/Medical/Hospital services) they say they didn't receive the paperwork. It's not like I'm using the card at Walmart or for gas. It's my money and I continually cannot use it when needed. I have now opened a checking account with a debit card so at year end I can quit doing Flex Spending and just put it in a checking account so I can use it as needed. Unfortunately, I will be taxed to do it this way, but ALIGHT IS JUST THAT BAD!