alightReviews of alight.com

Please avoid using this company at all costs. Unfortunately Alight is my employers choice for retirement. I have been trying to complete a simple rollover since October. Despite repeated promises, they never send the distribution letter. That is all I need and they just can’t do it. The first check expired due to this, and now the second check is about to expire and still no letter. I have talked to numerous customer service reps and a supervisor and nothing works. It is unbelievable that they are still in business.

I am a retired flight attendant from America airlines. If I could give them a zero stars I would. I have a HRA they manage and every other time my husband sends in his pay stubs for medical premium reimbursement they deny it. We draw arrows to the dates stating this is a new paystub and it ends up being denied, stating "duplicate". I totally believe whoever is training these people must be incompetent. Other tan holding there hand when we call in and walking them through the paystub they don't get it. Oh yes, and when you call in you will be transferred 2 or 3 times and on the phone for one hour. Do not go with this company, horrible service and the only way we get results is to call AA and retiree rights services to get reimbursed. It's so bad AA is switching to fidelity in a couple of months. Thank God

Like so many others, I would give them a zero if I could. When I retired, my company gave me a small but important spending account to assist with medical expenses. The problem for me started in 2024. Last year was fine. My premiums changed so I attempted to change them in the website to make them accurate. Bottom line: I cant change them, I can't get a live person, the recording hangs up on me after several minutes. etc. etc. I've never experienced customer service this poor. My money is being held hostage. I'll be the first to join a class action lawsuit.

Been retired 13 months and nothing but problems! for 11 of the months they could not get their automated Retiree Health Reimbursement Account to work for my reimbursements. Finally, they got it fixed in November after multiple calls, escalated tickets, every month. Hours spent on hold, no call backs, etc. Now in January, my company funded the annual RHRA amounts, but they don't show up in the Alight sight so my reimbursements were not processed as it shows my balance at $0.00. Several calls, guarantees of call backs within 5 days and none of those has happened. Worst company ever! I would give them zero stars if I could! Most people don't have a choice as their companies negotiate these services. Please tell your employers that this company does not provide the services or customer care as advertised!

Worst customer service I have ever experienced! It is impossible to speak to someone who can help with the RRA program/YSA component. PLUS you get a 3 page document read to you while waiting on a hold. When you finally do get someone on the phone, you are transferred to a 2 - 3 hour wait time on hold. Or if you select the option to have a call back in the queue, no one ever calls back!

Horrible customer service the lord after changing my email I was locked out from transfer funds for 7 days then I had add my banking information another two days in which they lied and said it was no waiting period do not I repeat do not do business with them all they tell you is to download the app after I withdraw my fund’s in two days I’m done

The major Southern university system from which i retired, REQUIRES that i sign up with ALIGHT (since they bought from AON) if I am to get YSA reimbursement - my only retirement benefit. AON was a dream - smooth, superlative service. ALIGHT is a nightmare. Website perpetually wrong, never fixed, Reps just repeat the idiocy I see on the screen. Had a horrible experience getting them to not cancel my wife's YSA despite her having clear proof of medical enrollment THROUGH Alight. Now site says: "can't get info on your plan, but if u want, just keep ur current plan". Anthem Blue Cross? They HAVE Anthem Blue Cross same plan name listed below, but at different rate. So will the new plan keep her in ALIGHT? We have called twice. So hard to update? BBB needs to close ALIGHT down, the comments here seem unanimous

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!! If they manage employee benefits for your employer, there is nothing you can do other than be prepared to follow up a lot. They can't meet commitments or resolve problems. If you are have a choice when signing up, for example, for medical insurance, DON'T sign up for an insurer that uses this company for administration. You'll be sorry.