alightReviews of alight.com

Мy experience with Alight has been nothing short of a nightmare. This isn’t just a rant born out of a minor inconvenience; it’s a cautionary tale for anyone who values their hard-earned money and expects a semblance of respect from their 401k management company. Firstly, the unthinkable happened: my 401k money vanished into thin air. Imagine logging into your account only to find that your retirement savings have disappeared. No warnings, no explanations—just a gaping void where your financial security used to be. This wasn’t a mere glitch; it was the beginning of a three-month-long ordeal that exposed the horrible incompetence at Alight. The resolution, if you can call it that, came only when I escalated the matter directly to a manager, threatening legal action unless the issue was resolved forthwith. It's a telling indictment of Alight's customer service ethos that only the specter of legal entanglements could make them act. Even then, while the funds mysteriously reappeared, the entire history of transactions did not. It's as if they managed to find the book but lost all the pages. Moreover, the apathy displayed by Alight’s customer service was astounding. It became painfully clear that because their monopoly is secured by employer contracts, they have little to no incentive to address client grievances with the urgency and empathy they deserve. My concerns were met with indifference, my frustration was seen as a bother, and the message was clear: I was nothing more than an annoying nuisance to them. The final straw was my attempt to withdraw a loan from my 401K—an endeavor that should be straightforward but turned into an agonizing waiting game. It has been 14 days, and the funds are nowhere in sight. Each inquiry is met with a shrug and an "unknown" from the customer service representatives. The realization that you don’t truly have control over your own money is both infuriating and terrifying. Alight has demonstrated a flagrant disregard for accountability, a total absence of customer service, and an operational incompetence that borders on the criminal. They are custodians of people’s futures, yet they act with a shamelessness that is baffling. If there’s any advice I can offer, it’s to steer clear of Alight if you value your financial wellbeing and expect to be treated with a semblance of respect. They are, without a doubt, a disgrace to the industry—a company where your financial security and peace of mind go to die. Shame on Alight for their egregious mishandling and utter lack of decency.

If you like molasses you will love begging these guys to get your HSA money reimbursed for legitimate expenses. The time for them to issue a check after approving an expense is ridiculously long, ie over 7 business days now and still counting. If you do direct deposit there is no ability to track which ongoing expenses.

They will mark you help requests closed after 7 days whether they are resolved or not. Companies pay $10/mo for their services so they are quite happy with them. Apparently they have been in business for 29yrs but any rating site I've checked rates them one star with the associated horror stories. All I can figure is they've found a different business model that doesn't require satisfied users. Now that's what makes this country great! I'm paying for healthcare benefits but they decided to cancel my coverage so now Aetna is denying my claims but the premiums are still being deducted from my pension. This seems illegal to me but I guess there's another standard that I'm not familiar with being applied here.

40 years of being insured with FSA/HSA. Never had a problem with reimbursement. 0 success for any submissions with this company. Pretty crazy. At least their execs can buy a few more houses with the stolen money.

Horrible crooks! My pension benefit was calculated multiple times at 80k. Went to get full payout and they somehow misplaced 40K. This is currently being investigated. However, i have no faith as it took them 5 months of dropping the ball to even get to the point of a payout. Unfortunately, the company i work for hired them to manage this and therefore i cannot fire them. However, if they can't get this fixed, there will be severe legal and regulatory compliance ramifications.

Would give this HSA custodian zero stars if I could!!! Horrible experiences time after time. First this company closed my HSA when I quit my employer. Um, hello HSAs are supposed to be owned by the employee and can be accessed even if you are no longer employed with the organization that was depositing your contributions and ONLY your contributions into this account. They then proceeded to tell me I couldn't transfer my money into my new HSA custodian as I needed to have my account transferred to a retail account. So after weeks of trying to get this sorted out with them, it finally got transferred. Now I'm waiting for them to transfer my funds to my new custodian, and every time I call, I get a different story from every rep I talk to. It's been a month now and I still haven't seen my funds be transferred to my new custodian. This company is an absolute joke! If your employer uses this HSA provider good luck, you will need it, as you will most likely get the "run around" too.

Benefits Managers please note and steer clear of Alight. I took a package from my employer and was unfortunately forced to work with Alight on COBRA coverage. A month later, they aren't able to get their act together - I've spoken to several reps and supervisors and all of them have been unable to assist. I also wrote to their CEO - Stephan Scholl but haven't heard back from his office and this proves my point that the dysfunction and incompetence begins at the very top at this company.

A customer service representative assured me that I would have access to my FSA funds after switching accounts. I switched based upon this information and lost the funds I had saved. I reached back out and they did not take any accountability and did not care about the mistake they had made.