alightReviews of alight.com

no starts should be given to this company they are horrible! after waiting 5 months WAITING for my pension they took the money back again saying i had requested it, and now they are saying they cant send a check because they dont have my legal name!@ after i had already put the check in my bank!@ after waiting 4 months to get it.... with lots of phone calls and lots of CLOSED tickets, they went and took the money back!@!!!! they are horrible and the people that work for them are just as bad!!!! working in a company like that..lying to people on the phone pretending they care and understand! DO NOT USE THIS PEOPLE...the company is HORRIBLE!!!!!! here i am since january and still waiting for my money!@

For short term disability, you’re better off panhandling. They have a portal you upload documents to but still require fax communication with my doctor. It’s 2024. I’ve been out on STD five weeks and have yet to get paid. And this is my second time on STD and it happened the first time as well. My company (GMR) should rethink utilizing this company. Zero communication, very hard to get a live person. People promise to call back and don’t. Very little guidance on the application process. I’m going to petition my company president to remove them as a partner. It will be my mission

This company is THE WORST company I’ve ever dealt with for a 401K. You get logged out without warning, you can’t rollover accounts until you wait seven more days. The rollover tool is the worst I’ve ever used. I would never suggest for any employee or employer to ever use alight. Please develop more UX so people can enjoy using your tools where the keep thousands or millions of dollars.

It pains me to have to even one star. They deserve 0. Classic bad faith practices to reduce payment. If they aribitrarily deny you, reduce payments, make dumb mistakes to avoid and reduce your payments, report them to your state and federal insurance agencies. And or consult a lawyer. They're terrible and exhibit dishonest practices.

Die belg heet Maaike. Wat een schoenzool is dat zeg.

Wat een rot bedrijf. Alight werkt voor ASML en daar werkt een chagrijnig belgisch mens. Echt niet normaal hoe zij mensen behandeld. Die moet echt ontslagen worden. Ongelooflijk! Hoe kan je zo nasty zijn. Echt waar het is een schande.

Our experience was frustrating to say the least. Set up appt with a rep, lots of waiting on hold, etc. Since signing up for benefits, there have been several missteps. First, Christina Reed did not provide info on Medicare Part B. We found out the hard way we were only signed up for Part A. We also requested verbally over the sign-up phone call with her to look into any reimbursement we had coming. Not only did she not follow up, we left a phone message at her extension but never got a callback. Had to call the direct line. Someone named Spain said she would put in the request. When my husband said shouldn’t Christina have done this weeks ago, her answer which should have included a sincere apology was instead a brush-off of sorts. My husband kept trying to explain things to Spain. Even though she said she was not arguing, she made the point she’d have done the same. In other words, it went over her head how much of a hassle this kind of thing is for customers. It’s as if as employees they forget to serve the customer as they themselves would like to be served. We were very inconvenienced by Christina Reed not pursuing the matter further. I guess she did not know what she was doing. She was so focused on selling us products. Neither one was what I’d call a good listener. When my husband asked about health reimbursement, she said she had no info on it from USG, giving us the impression we had to contact USG. To recap, he called Christina’s extension and left a voicemail. She never got back, so he called USG, was told he needed to call Alight… Really? That’s not impressive. This is a prime example of bad customer service. How to fix: Focus on the customer, not on yourselves. If it walks like a duck…no pretending not to argue as you basically do one thing and say another. We were right all along Alight. If Spain could do it, Christina could do it or at least she could have had the courtesy to call us back. Our time is valuable. We do not care to spend it on hold waiting to hear such nonsense.

Alight supposedly sent my rollover check ($313,000) to Charles Schwab on Mar 6, 2024. The check never arrived. Many telephone calls to Alight. They told me 3 to 4 weeks delivery time was normal! I told them that 1 to 3 days was normal according to US Postal Service. they said I should wait a few days. They couldn't tell me anything. they didn't know if it was cashed, or if they even sent it. They couldn't stop payment on it because they didn't know where the check was. Unbelievable! they said they would open a ticket, and they would inform me ASAP. I kept calling them. Each time I was told they were still working on the Problem and to wait a few work days. today is April 4,2024, and I still don't have an answer! I contacted my former employer (Caterpillar), they also started a TICKET. today I checked on the TICKET, and under Ticket Status was: CLOSED. But I never received an answer. Have any of you ever taken alight to court? If so what was were the results?