alightReviews of alight.com

Recorded voice asks for your phone number, DOB, name and last four of SS twice before sending you to a live person. Then guess what the agent asks for? The same info! Annoying.

Have received monthly HRA payment for 12 years. Employer transferred business to Alight for the HRA processing. In January of this year, husband was dropped and no longer receives monthly payment - again, despite receiving it for 12 years without issue. No one in the YSA unit is able to help, correct, or explain why. Frustrated is an understatement. As seniors on limited incomes, these payment are important to us. At a loss of what to do

Like all the others I wish I could submit no stars. As a Caterpillar retiree I was saddened at the lack of flexibility in how I could pull funds out of my retirement 401K accounts so I decided to roll it all over to Fidelity where I get great service. After talking to a rep (not easy by the way) he made a "ticket" to answer questions - the ticket never got answered in over a month despite my leaving additional requests to do something. When I rolled-over everything they gave me a long float time, then missed their own long dates so they had my money even longer. I am so disapointed Caterpillar trusts this company and hurts its workers by forcing them to work with Alight - how did someone at Cat conclude this was a good company with all the dreadful reviews? Note no replies from Alight anywhere.

Very bad company. They are VERY difficult to communicate with; Make mistakes regularly; Purposefully make things difficult and tedious. RUN from them!!

Unfortunately all of the one star reviews are 100% accurate. I was given pricing for retiree benefits just last month and then given higher pricing in two subsequent calls (as a former TIAA employee for 23 years). They acknowledged their mistake, however refuse to correct and adjust. This is what happens when companies outsource critical HR functions to 3rd party vendors who don't care or own up to their mistakes. "Apologies" are costing me money...

I have the same experience. They have no idea what they’re doing. They should be shut down. Fidelity did my beneficiary transfer in five days. We’re going on three months with no end in sight.

They are thieves. They make you give all of your personal information, only to lose it, claim they never received it just so they can keep the beneficiary's money. They must work in a whole because they have no personal emais or phone numbers. They enjoy watching the grieving suffer more. 6 months and counting I have been fighting with them. Voice of experience get your money out so your grieving spouse, or beneficiary doesn't have to suffer more.

Horrible experience to activate my pension. Once I completed the forms, there were numerous errors on their end, which took multiple calls. Their call center is extremely inefficient with a lot of security. It is difficult to get anywhere except by phone. They still have not corrected beneficiary information (they inserted wrong gender). I have no choice in using them for administration of my pension and am very fearful of more issues ahead.