alightReviews of alight.com

Absolutely ridiculous company!! Beyond frustrated with them!! Had to call on at least 7 different occasions with hold time to speak with someone being over 2hrs each time! Absolutely no empathy for a mistake on their part and nothing being done to rectify their error!! Tried to speak with a manager only to be told they only have supervisors who refuse to offer any solutions. I wish I could give less than 1 star as I have never dealt with such horrendous service in my whole life.

Absolutely the worst customer service experience of my life! Automated phone service flat out doesn't work, verification system doesn't work, agents are unapologetic. Just horrible and don't deserve even 1 star.

This company is terrible to deal with. When I submit a claim to my HSA account it is impossible to get paid. I always have to call and spent over half an hour trying to get the charge fixed.

This company is terrible! Every time I went to a physician and used my hsa account, 2 or 3 months later Alight would require I send them an itemized receipt or they would lock my account. Thankfully the company I work for had so many complaints about Alight they switched to another company to handle hsa/fsa. The new company is wonderful. Alight customer service is rude also.

I concur with every 1 star rating on this site. This company is horrific. Trying to get your 40k rolled over takes an act from god. These people are inept and couldn't find their collective asses with their own hands. The faster I can get my money from these clowns, the better.

I don't even know where to begin. Went online to Alight.com to make a withdrawal from my 401k. Online message said I had to call the service department. It rings to a voice prompt system that cannot verify me. Neither my voice nor keypad input is recognized. It is requiring me to create a new phone PIN and IT DOES NOT RECOGNIZE MY INPUT!! It says it will text me a temp PIN to my mobile number (and it verifies the last four digits) and the text message never arrives!!!. I get bounced to the "security dept" and they stay on the line to walk me through the same voice prompts. Same outcome. And until the Alight Voice Respone System verifies my identity I cannot be connected to a service rep!!! This is totally dysfunctional and I cannot gain access to my own account!!! Ninety minutes and counting!!!

Horrific approve/deny process. Clearly a new company as nobody seems to know what they’re doing.

They are handling my FMLA request. They sent me an email saying one thing needed to be corrected by my doctor. I called them for clarification and I was told something completely different than the email. The person I spoked to could not look at my paperwork only the case manager’s notes. Which was what was conflicted by the email. The case manager is off until the following week so I could not get clarification but yet my deadline does not change. The is the second time that I have had to deal with this useless and wrought company.